Customer Support Executive

2 days ago

Petaling Jaya, Selangor, Malaysia Konica Minolta Malaysia Full time

Job Responsibilities

Meter Reading & Billing


• Conduct meter readings and billing for Rental and TGS accounts to ensure complete coverage and accurate invoicing.


• Verify meter readings using multiple channels (calls, emails, SMS, CSRC, etc.).


• Monitor customer usage patterns to identify anomalies and ensure billing accuracy.

Billing Accuracy & Documentation


• Update meter readings and process billing promptly, including issuing tax invoices to customers.


• Prepare and submit credit notes for any discrepancies or inaccurate billing.


• Maintain and file all billing-related documents in accordance with company policies.

Reporting & Analysis


• Analyze customer usage trends and prepare billing reports for submission to the immediate superior or manager.


• Maintain accurate customer master data to support reliable billing processes.

Customer Support


• Respond to internal and external customer inquiries related to billing and other matters concerning the Customer Support Department.


• Provide regular feedback and recommendations to management for continuous improvement.

Team & Project Management


• Assist in project management activities including chairing status meetings, tracking open issues, preparing reports, and recommending actions to ensure timely project delivery.


• Oversee daily operations, monitor team performance, ensure KPI achievement, and support the preparation of management reports.


• Guide and support Billing Specialists in resolving billing-related issues.

Cross-Functional Collaboration


• Liaise with relevant departments to follow up on billing-related matters and ensure smooth interdepartmental coordination.

Job Requirements

* Bachelor's Degree in Business Administration, Accounting, or any related field.

* Proficiency in Mandarin, Malay and English — both written and spoken — to support communication with internal teams and customers.

* Strong attention to detail with a high level of accuracy in billing and documentation.

* Good analytical skills and the ability to identify anomalies or discrepancies in data.

* Strong organizational and multitasking abilities, with a proactive and problem-solving mindset.

* Experience in billing, invoicing, customer service, or project coordination is an added advantage.

WHY KONICA MINOLTA?


• Guaranteed 2-month annual bonus + additional 4% EPF contribution


• Comprehensive sales training program to fast-track your growth


• Annual oversea and Incentive trip.

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