Customer Support Consultant

18 hours ago

Petaling Jaya, Selangor, Malaysia BonusKad Loyalty Sdn Bhd Full time

We are seeking a skilled and customer-focused Customer Support Consultant to provide exceptional service and support to our customers while contributing to the efficiency and quality of our support operations. This role is ideal for someone passionate about delivering outstanding customer experiences, with strong problem-solving abilities.

Key Responsibilities

  • Provide frontline support to members and retailers via chat, tickets, and calls.
  • Build strong partner relationships by delivering timely, high-quality assistance and solutions.
  • Reduce incoming queries by identifying root causes and collaborating with internal teams.
  • Improve workflows through reporting, process simplification, and automation.
  • Work cross-functionally on partner payment, access, and member-related issues.

Requirements

  • Zendesk experience is an added advantage.
  • Excellent written and verbal communication skills in English and Malay.
  • Strong ownership and ability to work independently with minimal supervision.
  • Problem-solver, resourceful, adaptable, and highly detail-oriented.
  • Team player with strong collaboration skills across functions.
  • SPM/Diploma or equivalent qualification required.
  • 1 year experience in B2B customer support, account management, or operations.
  • Fresh graduates are welcome to apply

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