Customer Support Executive

2 days ago

Petaling Jaya, Selangor, Malaysia Windowmalaysia Sdn Bhd Full time 24,000 - 30,000 per year

Join a fast-growing, tech-driven company that's shaping the future of digital payments

We're looking for a Customer Support Executive who is passionate about service excellence, communication, and problem-solving.

In this role, you'll manage customer enquiries, provide accurate support, and ensure a smooth, professional experience across our payment solutions.

Employment Type
: Remote

Reporting to
: Customer Support Manager

Salary Range:

RM2,000 – RM2,500 (negotiable based on experience and qualifications)

Key Responsibilities

1.     Customer Enquiries & Support

·       Manage and respond to customer enquiries via live chat, email, and messaging platforms.

·       Provide accurate information and professional assistance on company products and services.

·       Identify and assess customer needs to ensure a high level of satisfaction.

·       Handle customer complaints, provide appropriate solutions, and ensure timely resolution

2.     Documentation & Reporting

·       Record and maintain accurate documentation of customer interactions and transactions.

·       Prepare and interpret reports with accuracy and attention to detail.

·       Escalate complex issues to relevant specialists when necessary.

3.     Continuous Improvement

· Develop and document knowledge into useful internal resources.

·       Adhere to established communication procedures, guidelines, and policies.

·       Perform additional duties as assigned by the Superior.

Requirements

·       At least a Diploma or Bachelor's Degree in Business Studies, IT, or related fields.

·       Fresh graduates are encouraged to apply.

· –2 years of experience in customer service or helpdesk support will be an advantage.

·       Willing to work in a fast-paced fintech environment.

Skills & Knowledge

·       Strong communication skills in English (Mandarin is an advantage).

·       Excellent client-facing and interpersonal abilities.

·       Proficient in Microsoft Office and familiar with digital tools

·       Good troubleshooting, multi-tasking, and problem-solving skills.

·       Customer-focused, self-motivated, and dependable.

Why Join Us

Be part of a progressive fintech company shaping the future of digital payments.

Gain valuable hands-on experience in technology-driven customer engagement and payment systems.

Work alongside passionate professionals who value collaboration, innovation, and growth.

Continuous learning and career development opportunities in a dynamic tech environment.

Equal Opportunity Statement

We are an equal opportunity employer and welcome applicants from all backgrounds. All employment decisions are based on qualifications, merit, and business needs.

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