Customer Support

2 weeks ago

Petaling Jaya, Selangor, Malaysia IT Business Solutions Sdn Bhd Full time 90,000 - 120,000 per year

Key Responsibilities:

  • Respond to Korean-speaking guests via email, chat, and phone in a timely and professional manner.
  • Provide accurate information regarding hotel services, reservations, facilities, and promotions.
  • Handle guest feedback, special requests, and complaints with empathy and efficiency.
  • Maintain detailed and accurate records of guest interactions.
  • Collaborate with internal teams to resolve customer issues promptly.
  • Uphold brand standards in every interaction and maintain high service quality.

Requirements:

  • Fluent in Korean (spoken and written).
  • Must have minimum TOPIK Level 4 and above.
  • Proficient in English (additional languages are a plus).
  • Minimum SPM/Diploma qualification; degree preferred.
  • Prior customer service experience is an advantage, especially in hospitality or contact center.
  • Willing to work rotational shifts (including weekends and public holidays).
  • Professional, patient, and service-oriented with strong communication skills.
  • Able to work on-site at Plaza 33, Petaling Jaya.

Benefits:

  • Competitive salary
  • Structured training and career growth opportunities
  • Multi-cultural, supportive team culture

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM5, RM9,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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