Level 1 Customer Service Support

3 days ago

Petaling Jaya, Selangor, Malaysia PTC SYSTEMS SDN BHD Full time 50,000 - 70,000 per year

Requirement for Level 1 Customer Service Support (Japanese Speaker Non-Technical Helpdesk)

  • Applicant must be willing to work on rotational shifts & 4 days in a week.
  • Each shift consists of 12 hours working hours and inclusive of 2 breaks (1 hour each).
  • Applicants must be willing to work on rotational shifts. While having your own transport is an advantage, the workplace is conveniently located in Petaling Jaya, Selangor, with easy access via MRT Suria Station.
  • Good communication & writing skills in English, Bahasa & (others) is an advantage.
  • Applicant is required to have an excellent communication skill in Japanese which should be close to a native speaker and not necessarily possesses any language proficiency certificate.
  • Must be energetic, positive minded and good team player.
  • Fresh graduates who are interested to start their career in an IT help desk center are also encouraged to apply – Full training is provided.
  • 1-2 years helpdesk experience is an added advantage.
  • Salary starting from RM5,000.

Responsibilities for Bilingual Level 1 Customer Service Support (Non-Technical Helpdesk)

  • Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company's products.
  • Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
  • Working closely with Sales & Level 2 support team members for client contract's expiration & further technical assistance.
  • To exceed customer's expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
  • License issue and provision to customer.
  • Periodic Maintenance Announcement.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM5,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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