Service Desk Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia Nexroar Service SDN BHD Full time 40,000 - 60,000 per year

Job Requirements and Responsibilities:

➢ Acting as a point of contact for technical escalations within the Service Desk Team,

working alongside and feeding back resolutions to the team

➢ Managing incidents, requests and problems

➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs and

Customer Satisfaction across all clients

➢ Ensure the highest level of trouble shooting is applied to every customer contact made

through the use of agreed scripts and processes

➢ Supporting all modes of customer contact are monitored and responded to – Telephone

calls, Emails, Self-service tickets

➢ Providing 1st and 2nd line remote support

➢ Recording and maintaining the knowledge and known error database

➢ Proactively identify process, system, template and standard documentation improvement

opportunities within the team, highlighting accordingly to the Shift Manager

➢ Following agreed processes and contributing to their continual improvement

Essential Skills:

➢ Technical knowledge of and previous experience of supporting:

Windows Operating Systems

Office 365/Office Applications

Microsoft Exchange

Mobile Device Management

VMware

➢ Knowledge of Networking (firewalls, routers and switches)

Competencies:

➢ Excellent Customer Service skills

➢ Strong interpersonal skills and relationship building skills.

➢ Ability to manage each Customer as an individual

➢ Demonstrative 'Can do' attitude at all times

➢ Flexible, adaptable and supportive problem solver

➢ Good time management skills

➢ Team Player, willing to help and support others

➢ Excellent communication skills

  • Front Desk Receptionist/Assistant

    1 day ago

    Petaling Jaya, Selangor, Malaysia LightHeal Movement Specialist Full time 25,000 - 35,000 per year

    About the RoleWe are seeking a friendly and organized Receptionist to join our team. The ideal candidate will be the first point of contact for clients and visitors, providing excellent customer service and efficient administrative support to ensure smooth front-desk operations.Key ResponsibilitiesGreet and welcome clients and visitors in a professional...

  • Front Desk Customer Service

    1 day ago

    Petaling Jaya, Selangor, Malaysia Optimum Train Sdn Bhd Full time 20,000 - 40,000 per year

    About UsAt Optimum Fit, we're more than just a gym, we're a fitness community built on energy, discipline, and transformation. Our team takes pride in offering a premium workout environment with a personal touch. We're now looking for a Front Desk Customer Service to be the welcoming face of our brand and ensure smooth daily operations.Key...

  • Service Desk Analyst – French Speaker

    1 day ago

    Petaling Jaya, Selangor, Malaysia MyPetroCareer Full time 30,000 - 50,000 per year

    [ad_1]Service Desk Analyst – French SpeakerPetaling Jaya – MalaysiaAbout UsWe are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of...

  • Service Desk Operation Mgmt

    1 day ago

    Petaling Jaya, Selangor, Malaysia Lenovo Full time 90,000 - 120,000 per year

    General InformationReq #WD Career Area:Information TechnologyCountry/Region:MalaysiaState:SelangorCity:Petaling JayaDate:Monday, November 24, 2025Working Time:Full-timeAdditional Locations:Malaysia - Selangor - Petaling JayaWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global...

  • IT Service Desk-Mandarin Speaker

    1 day ago

    Petaling Jaya, Selangor, Malaysia Censoft Sdn Bhd Full time 84,000 per year

    Job Description:We are looking for a dedicated and proactive IT Support Technician to join as IT Service Desk Analyst. This role requires rotational 16 * 5 support operations with Work from Office and candidate will be the first point of contact for end-user's issues. candidate will be responsible for diagnosing, troubleshooting, and resolving IT-related...

  • Service Desk Analyst

    1 day ago

    Petaling Jaya, Selangor, Malaysia DXC Technology Full time 60,000 - 80,000 per year

    Job Description:Job Description: Service Desk Analyst (Mandarin Speaker)About DXC TechnologyDXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital...

  • Service Desk Analyst

    1 day ago

    Petaling Jaya, Selangor, Malaysia DXC Technology Full time 30,000 - 60,000 per year

    Job Description:Job Description: Service Desk Analyst (Mandarin Speaker)About DXC Technology DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital...

  • Service Delivery Specialist

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia WISE AI Full time 30,000 - 60,000 per year

    Wise AI is seeking a dedicated Service Delivery Specialist to join our team. Responsible for ensuring that services are seamlessly delivered to clients, the Service Delivery Specialist provides continuity in service and acts as an advocate for the client. In this role, you'll manage project deliverables with agile methodologies, maintain clear communication...

  • Internship (Admin/ Front desk)

    1 day ago

    Petaling Jaya, Selangor, Malaysia Drakkar Capital International Full time 24,000 - 36,000 per year

    We are seeking a proactive and organized Administrative & Front Desk Intern to join our team. This role is ideal for someone looking to gain hands-on experience in office operations, customer service, and administrative support in a professional setting.Key Responsibilities:Greet and assist visitors in a friendly and professional mannerAnswer phone calls,...

  • Customer eXperience Specialist

    1 day ago

    Petaling Jaya, Selangor, Malaysia Roche Full time 40,000 - 60,000 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...