Level 1 Monitoring operation engineer

2 days ago


Petaling Jaya, Selangor, Malaysia ParaCell Sdn Bhd Full time $48,000 - $96,000 per year

Job Description

Provide 24/7 Level 1 Monitoring alert support for Lenovo's infrastructure, applications, and business process monitoring.

Key responsibilities include:

Alert & Incident Management

  • Process monitoring incident tickets per defined workflows and meet SLA requirements for response&resolution timelines.
  • Verification and fix monitoring incidents using operational documentation, escalating unresolved issues to L1.5/L2 teams.

Manual Monitoring & Troubleshooting

  • Perform scheduled manual checks for non-automated monitoring objects; create monitoring incident tickets for detected issues.
  • Execute failed automated monitoring processes manually.

Standard Service Operations

  • Configure monitoring maintenance during maintenance windows and assist with server onboarding/sunset.
  • Handle standard service requests (e.g., monitoring adjustments, access provisioning).

Documentation & User Support

  • Create, update, and maintain operational documentation to ensure compliance with SOPs.
  • Respond to user inquiries about monitoring systems and provide real-time troubleshooting guidance.

Requirements:

  • At least 1 year of experience in IT operations and maintenance.
  • Good English reading, writing, and communication skills.
  • Bachelor's degree or above in Information Technology, Computer Science, or a related field.
  • Candidates who can understand Mandarin are preferred.

Job Type: Contract

Contract length: 12 months

Pay: RM3, RM4,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Education:

  • Bachelor's (Preferred)

Experience:

  • IT Operations & Maintenance: 1 year (Preferred)

Language:

  • Mandarin (Preferred)

Work Location: In person



  • Petaling Jaya, Selangor, Malaysia Tech Data APAC Full time 40,000 - 80,000 per year

    Job PurposeThe primary purpose of the role is to ensure the smooth operation in two main domains: 1) Be responsible for monitoring and analyzing our entire supply chain system, IT infrastructure, and facilities, responding to alerts, providing timely support to global teams, making necessary independent decisions for urgent issues or as requested by IT...


  • Petaling Jaya, Selangor, Malaysia TD Synnex Full time 80,000 - 120,000 per year

    Job Purpose  The VMT Supervisor runs a team of VMT in KL, motivates and manages performance of the individuals to meet all service levels and achieve the desired level of monitoring quality.   Besides the job purpose of middle level, key aspects of the job include:  - leading VMT KL team of monitoring specialist, managing the day-to-day performance,...


  • Petaling Jaya, Selangor, Malaysia TD Synnex Full time 60,000 - 120,000 per year

    Job Purpose:   The primary purpose of the role is to ensure the smooth operation in two main domains:  1) Be responsible for monitoring and analyzing our entire supply chain system, IT infrastructure, and facilities, responding to alerts, providing timely support to global teams, making necessary independent decisions for urgent issues or as requested by...

  • Project Manager

    2 weeks ago


    Petaling Jaya, Selangor, Malaysia IEC Process & Monitoring Sdn Bhd Full time 90,000 - 120,000 per year

    Job ResponsibilityLead, plan, and execute all project activities from award to completion, including procurement, fabrication, installation, testing, and commissioning.Liaise with clients, consultants, and subcontractors to ensure all project milestones, technical requirements, and documentation are met.Manage internal resources â engineering, drafting,...


  • Petaling Jaya, Selangor, Malaysia PTC SYSTEMS SDN BHD Full time 50,000 - 70,000 per year

    Requirement for Level 1 Customer Service Support (Japanese Speaker Non-Technical Helpdesk)Applicant must be willing to work on rotational shifts & 4 days in a week.Each shift consists of 12 hours working hours and inclusive of 2 breaks (1 hour each).Applicants must be willing to work on rotational shifts. While having your own transport is an advantage, the...


  • Petaling Jaya, Selangor, Malaysia Digital Defense Solution Sdn Bhd Full time 60,000 - 80,000 per year

    Role SummaryThe Network & Systems Security Engineer (Senior Level) is is responsible for the holistic security of our clients' environments, bridging the gap between Network Security and Server/System Administration. You will identify vulnerabilities, manage WAF and servers, respond to incidents, and act as a technical advisor to our clients.1. Security...


  • Petaling Jaya, Selangor, Malaysia Citi Full time 40,000 - 80,000 per year

    The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...


  • Petaling Jaya, Selangor, Malaysia Digital Defense Solution Sdn Bhd Full time 48,000 - 96,000 per year

    Role SummaryThe Network & Systems Security Engineer (Junior Level) is responsible for the holistic security of our clients' environments, bridging the gap between Network Security and Server/System Administration. You will identify vulnerabilities, manage WAF and servers, respond to incidents, and act as a technical advisor to our clients.Key...


  • Petaling Jaya, Selangor, Malaysia INFRONT CONSULTING GROUP (M) SDN BHD Full time 20,000 - 30,000 per year

    As a Solution Support Agent, you will be the first point of contact for customers, handling enquiries and basic troubleshooting related to messaging, cloud, and cybersecurity services. You will communicate with customers via phone, email, and chat, ensuring all cases are logged and followed up effectively. Working as part of a team, you will help maintain...


  • Petaling Jaya, Selangor, Malaysia IByte Technology Solutions Full time 80,000 - 120,000 per year

    Company DescriptionIByte Technology Solutions is dedicated to delivering exceptional software development and consulting services. Beyond providing innovative solutions, we excel in talent acquisition and resource supply to ensure our clients have access to industry-leading professionals. Our expertise lies not only in technology but also in building the...