Senior Monitoring Specialist

1 day ago

Petaling Jaya, Selangor, Malaysia Tech Data APAC Full time 40,000 - 80,000 per year

Job Purpose

The primary purpose of the role is to ensure the smooth operation in two main domains: 1) Be responsible for monitoring and analyzing our entire supply chain system, IT infrastructure, and facilities, responding to alerts, providing timely support to global teams, making necessary independent decisions for urgent issues or as requested by IT teams. 2) Offering Global Contact Calling Services to TD SYNNEX global coworkers for resolving urgent issues. Where necessary the VMT specialist will escalate urgent alerts/requests to higher levels within team. This level requires the experienced knowledge of monitoring items and the TD SYNNEX environment. The specialist will be able to have the ability to prioritize alerts and make right decisions based on the real-time urgent situation. This level will be expected to mentor entry level monitoring specialists.

Job Description:

  1. Accept working in shifts: morning shift, swing shift, and night shift

  2. Global IT monitoring service: process IT alerts by following pre-defined SLAs

  3. Global call service: provide efficient calling services to global coworkers, accelerating problem-solving efficiency

  4. Guide monitoring specialists during daily operations

  5. Analyze monitoring data, and provide professional solutions/support based on the data analysis

  6. Collaboration with the peer VMT team in China

Qualifications:

  1. Bachelor's degree

  2. 3-5 years of relevant experience is preferred

  3. Proficient in both Chinese (Mandarin) and English

  4. Require high levels of vigilance and constant monitoring of the screen, so it demands extremely high discipline.

  5. IT background is preferred

  6. Good at using Microsoft 365 software

  7. Strong sense of responsibility and collaborative team spirit

  8. Excellent ability in problem analysis and solving

  9. Stronger observation skills to identify and assess potential risks in monitoring data

  10. Able to formulate response measures and plans based on the analysis results of monitoring data.

  11. Strong communication skills: able to effectively communicate with global coworkers

Workhour (Malaysia local time, includes one hour of rest time)

morning shift: 7am to 4pm

swing shift: 1pm to 10pm

night shift: 10pm to 7am

  • Senior Monitoring Specialist

    1 day ago

    Petaling Jaya, Selangor, Malaysia TD Synnex Full time 60,000 - 120,000 per year

    Job Purpose:   The primary purpose of the role is to ensure the smooth operation in two main domains:  1) Be responsible for monitoring and analyzing our entire supply chain system, IT infrastructure, and facilities, responding to alerts, providing timely support to global teams, making necessary independent decisions for urgent issues or as requested by...

  • Monitoring Supervisor

    1 day ago

    Petaling Jaya, Selangor, Malaysia TD Synnex Full time 80,000 - 120,000 per year

    Job Purpose  The VMT Supervisor runs a team of VMT in KL, motivates and manages performance of the individuals to meet all service levels and achieve the desired level of monitoring quality.   Besides the job purpose of middle level, key aspects of the job include:  - leading VMT KL team of monitoring specialist, managing the day-to-day performance,...

  • Senior Backend Specialist

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Virtej Technologies Full time 120,000 - 180,000 per year

    Role OverviewWe're looking for a Senior Backend Specialist to join the engineering team.You'll design and implement microservices and help shape scalable, secure, and high-performance backend systems on Azure Cloud.This role combines hands-on coding with mentoring and technical leadership within a collaborative agile environment.Key ResponsibilitiesDesign,...

  • Senior Specialist, Contact Centre

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia CTOS Data Systems Sdn Bhd Full time 90,000 - 120,000 per year

    About the role CTOS Data Systems Sdn Bhd is seeking a highly motivated and experienced Senior Specialist to join our dynamic Contact Centre team. In this full-time role based in Petaling Jaya, Selangor, you will play a crucial part in delivering exceptional customer service and driving the success of our contact centre operations.What you'll be doingManage...

  • Senior SEO Specialist

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Sugarbook Live Full time 80,000 - 120,000 per year

    About UsWe are looking for a dynamic Senior SEO Specialist to join our team. Experience in White Hat and Black Hat strategies will be a huge plusExperience:Minimum of 3-5 years of experience in SEO.Proven track record of successful SEO campaigns and strategies.Experience with SEO tools (e.g., Google Search Console, Google Analytics, SEMrush,...

  • Senior Campaign Specialist

    1 day ago

    Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan WOBB Sdn Bhd Full time 48,000 - 72,000 per year

    About the RoleWe're seeking a Senior Campaign Specialist to lead and optimize our lifecycle marketing campaigns across multiple channels. In this role, you'll analyze data, design engagement strategies, and collaborate with cross-functional teams to deliver impactful campaigns that align with business goals. If you're data-driven, creative, and passionate...

  • Senior Content Specialist

    1 day ago

    Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan WOBB Sdn Bhd Full time 48,000 - 72,000 per year

    About the RoleWe are looking for a Senior Content Specialist to lead strategic content creation and optimization efforts that enhance customer experience and engagement. In this role, you'll play a key part in developing content strategies, managing CRM communication, and ensuring all messages align with business objectives. If you have a passion for...

  • Senior Product Specialist

    1 day ago

    Petaling Jaya, Selangor, Malaysia Innity Full time 60,000 - 120,000 per year

    Overall Job Description:Innity is a digital marketing and media solutions company with a strong foothold in the APAC market. Innity's solutions provide a combination of creative advertising, content and influencer marketing, as well as community and commerce technologies for brands, agencies, advertisers and publishers.The Senior Product Specialist will be...

  • Senior Specialist

    1 day ago

    Petaling Jaya, Selangor, Malaysia Business Strategy Full time 90,000 - 120,000 per year

    Get to know the team:At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If you're passionate about...

  • Senior Application Support Specialist

    1 day ago

    Petaling Jaya, Selangor, Malaysia Grab Full time 90,000 - 120,000 per year

    Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...