Senior Monitoring Specialist

The primary purpose of the role is to ensure the smooth operation in two main domains:  1) Be responsible for monitoring and analyzing our entire supply chain system, IT infrastructure, and facilities, responding to alerts, providing timely support to global teams, making necessary independent decisions for urgent issues or as requested by IT teams. 2) Offering Global Contact Calling Services to TD SYNNEX global coworkers for resolving urgent issues. Where necessary the VMT specialist will escalate urgent alerts/requests to higher levels within team. This levels requires the experienced knowledge of monitoring items and the TD SYNNEX environment. The specialist will be able to have the ability to prioritize alerts and make right decisions based on the real-time urgent situation. This level will be expected to mentor entry level monitoring specialists. 

Job Description: 

1. Accept working in shifts: morning shift, swing shift, and night shift 

2. Global IT monitoring service: process IT alerts by following pre-defined SLAs 

3. Global call service: provide efficient calling services to global coworkers, accelerating problem-solving efficiency 

4. Guide monitoring specialists during daily operations  

5. Analyze monitoring data, and provide professional solutions/support based on the data analysis 

6. Collaboration with the peer VMT team in China 

Qualifications: 

1. Bachelor's degree 

2. 3-5 years of relevant experience is preferred

3. Proficient in both Chinese (Mandarin) and English 

4. Require high vigilance and constant monitoring of the screen, so it demands extremely high discipline 

5. IT background is preferred 

6. Good at using Microsoft 365 software 

7. Strong sense of responsibility and collaborative team spirit 

8. Excellent ability in problem analysis and solving 

9. Stronger observation skills to identify and assess potential risks in monitoring data

10. Able to formulate response measures and plans based on the analysis results of monitoring data

11. Strong communication skills: able to effectively communicate with global coworkers 

Workhour (Malaysia local time) 

morning shift: 7am to 3pm 

swing shift:      2pm to 10pm 

night shift: pm to 7am 

Key Skills

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.