Customer Executive

2 days ago

Petaling Jaya, Selangor, Malaysia Nestlé Full time 80,000 - 120,000 per year

Position Snapshot

Location: Petaling Jaya, Selangor, MY

Company: Nestle Malaysia

Full-time

Bachelor's Degree

4+ years of experience

Position Summary

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

We are looking for an Customer Executive (Ecommerce), to deliver accelerated sales, market share targets through creating, selling and executing the category commercial elements of customer Joint Business Plan with the Customer. To build Nestle's reputation in the customer, ensuring that the Nestlé policies & principles are applied in all aspects of the business relationship.

A day in the life of a Customer Executive (Ecommerce)

  • Develop, agree and implement the annual account development plan / JBP for required categories.
  • Build & execute eRetailer promotional plans/calendar in line with the Integrated Commercial Planning process. Ensure all eCommerce initiatives are tracked, measured, and reported on.
  • Utilize analytics to formulate plans and develop strategies to generate demand and acquire, retain and utilize knowledge of differences in retailer website technical capabilities and business processes and customize recommendations to maximize sales.
  • Drive business relationship with account, understand the customers' business and ensure customer intimacy. To maintain close and frequent contact with all necessary personnel within customer and Nestlé to resolve challenges, issues and queries as they arise.
  • Develop strong working relationships with both eCommerce business partner and agencies to ensure a consistent user experience.
  • Drive ongoing innovation to enhance online shopping experience and improve order fulfilment, customer service and content accuracy to boost demand for online sales.
  • Follow identified best-practices and processes to improve product presence on eCommerce websites & work together with category and brand teams to develop best practice eCommerce content guidelines within the global framework.
  • Manage and develop customer network & expand presence in all potential eCommerce platforms (bricks & mortar, pureplay & ) to increase new sales opportunity

What will make you successful

  • University Degree level or graduate caliber.
  • Minimum 4 years of commercial experience, preferably with good knowledge of Nestlé, retailing and retail customers. Exprerience with CDT background will be an added advantage
  • Skills required - result oriented

  • Customer Executive

    2 days ago

    Petaling Jaya, Selangor, Malaysia Nestle Operational Services Worldwide SA Full time 90,000 - 120,000 per year

    Position Snapshot Location: Petaling Jaya, Selangor, MYCompany: Nestle MalaysiaFull-timeBachelor's Degree4+ years of experiencePosition Summary Joining Nestlé means you are joining the largest Food and Beverage Company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life...

  • Customer Support Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Polymorph Psynergy Full time 36,000 - 42,000 per year

    Customer Support ExecutiveLocation: Petaling JayaOur client, a global fragrance solutions company with a strong British heritage and operations in over 100 countries, is seeking a Customer Support Executive to join their Malaysia office.Role Overview:The Customer Support Executive will be responsible for managing customer orders, coordinating deliveries, and...

  • Customer Service Executive

    2 days ago

    Petaling Jaya, Selangor, Malaysia Zhao Xi TCM Centre Sdn Bhd Full time 40,000 - 60,000 per year

    About the role As a Customer Service Executive at Zhao Xi TCM Centre Sdn Bhd, you will play a pivotal role in delivering exceptional customer service and supporting the overall sales and administrative operations of the company. This full-time position is based in Petaling Jaya, Selangor, and will involve interacting with both customers and internal...

  • Customer Success Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia MessengerCo Full time 40,000 - 60,000 per year

    OverviewThe Customer Success Executive is responsible for managing customer enquiries and orders made through the MessengerCo gifting platform. The role combines sales initiative with service excellence - guiding customers from enquiry to order confirmation while ensuring a smooth, joyful experience aligned with MessengerCo's brand tone.Key...

  • Customer Success Executive

    2 days ago

    Petaling Jaya, Selangor, Malaysia FR8Labs Full time 30,000 - 60,000 per year

    Customer Success Executive (B2B SaaS) Location: Malaysia (Remote / Hybrid – Klang Valley preferred) Company: Fr8Labs Experience Level: 1–2 years in B2B / SaaS / Tech Customer Success or related roleAbout Fr8LabsFr8Labs builds smart, connected systems that power logistics and supply chain operations for businesses across Asia. Our platform helps freight...

  • customer service executive

    2 days ago

    Petaling Jaya, Selangor, Malaysia ALLIANCE EMPIRE SDN BHD Full time 24,000 - 43,200 per year

    WE ARE HIRING….CUSTOMER SERVICE EXECUTIVE (MALL)ResponsibilitiesProvide excellent service and assistance to shoppers, tenants, and visitors. Act as main point of contact for inquiries, complaints, and general mall information to ensure a positive shopping experience.Greet and assist shoppers courteously and professionally.Handle customer inquiries,...

  • Customer Care Executive

    2 days ago

    Petaling Jaya, Selangor, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time 20,000 - 40,000 per year

    As a Customer Care Executive, the employee will serve as a liaison to provide product and service information, and resolve any issues that customers may encounter with accuracy and efficiency.Key Responsibilities:Uphold service standards by responding effectively to customer inquiries, managing challenging situations/customers, and ensuring prompt turnaround...

  • Customer Service Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Teltonika Malaysia Sdn Bhd Full time 36,000 - 48,000 per year

    Brand Nature: Customer Experience & Business Process Outsourcing (BPO) ServicesJob Title: Customer Service ExecutiveLocation: Petaling JayaKey Responsibilities & Duties:Handle inbound and outbound calls, emails, or chats professionally.Resolve customer inquiries, complaints, and issues promptly and accurately.Provide product or service information to...

  • Customer Service Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia System Consultancy Services Sdn Bhd Full time 30,000 - 40,000 per year

    Job ResponsibilityJob briefWe are looking for a highly drivenE-Commerce Customer Service Executive to join our team. You will be supporting shoppers via e-commerce platforms and responsible in maintaining solid customer relationships by handling questions and concerns with speed and professionalism. You will support customers to complete their buyerâs...

  • Customer Service Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia McDonald's Malaysia- Gerbang Alaf Restaurants Sdn Bhd Full time 30,000 - 60,000 per year

    Ready to kickstart your customer service career? Join McDonald's Guest Relations team where you'll develop in-demand skills while making a real difference in customers' experiences. As a Customer Service Executive, you'll gain valuable experience in multichannel customer support, conflict resolution, and professional communication that will set you up for...