Customer Service Executive

2 weeks ago

Petaling Jaya, Selangor, Malaysia McDonald's Malaysia- Gerbang Alaf Restaurants Sdn Bhd Full time 30,000 - 60,000 per year

Ready to kickstart your customer service career? Join McDonald's Guest Relations team where you'll develop in-demand skills while making a real difference in customers' experiences. As a Customer Service Executive, you'll gain valuable experience in multichannel customer support, conflict resolution, and professional communication that will set you up for success in any industry.

Perfect for fresh graduates and career changers looking to build expertise in customer relationship management, digital communication, and service excellence with comprehensive on-the-job training and career advancement opportunities.

Your Day-to-Day Will Include:

  • Engaging with guests through multichannel platforms to answer questions, resolve complaints, and provide solutions—always aiming for First Contact Resolution.
  • Following clear service processes to ensure accuracy, consistency, and compliance.
  • Recording every customer interaction in our CRM system to help improve service for the future.
  • Collaborating with team members and leaders to create the best customer experience possible.
  • Meeting and exceeding Key Performance Indicators (such as response time, quality, and customer satisfaction).
  • Adapting quickly to product updates, promotions, and service changes.

What Makes You a Great Fit:

  • Minimum SPM/Certificate/Diploma in any field.
  • Excellent communication in Bahasa Malaysia and English; Mandarin is a bonus.
  • Able to thrive in rotational shifts (including weekends, nights, and public holidays).

Why You'll Love Working Here:

  • Competitive salary plus performance-based incentives.
  • Paid training to prepare you for success from day one.
  • Continuous development and career growth opportunities within McDonald's.
  • A collaborative, friendly, and supportive team culture.
  • Staff discounts and a range of employee benefits.

Ready to Start Your Journey? Apply now and discover how this role can launch your career in customer service, hospitality, or business operations

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