Customer Service

1 day ago

Petaling Jaya, Selangor, Malaysia One Mobile Care Sdn Bhd Full time 30,000 - 60,000 per year

Job description:

Job Title: Customer Service Executive

Company: One Mobile Care Sdn. Bhd. (Samsung Authorized Service Center) – Sunway Pyramid, Petaling Jaya.


Job Overview

We are looking for a friendly, customer-oriented individual to join our team as a Customer Service Executive at Sunway Pyramid, Petaling Jaya. You will be the first point of contact for customers, handling inquiries, coordinating repair services, and ensuring a smooth and positive service experience. This role is ideal for those passionate about technology and delivering outstanding customer support in a dynamic environment.


Key Responsibilities

  1. Customer Support & Communication

  2. Respond to customer inquiries via phone, email, chat, or in person.

  3. ⁠Provide accurate information about Samsung products, services, warranties, and repairs.

  4. ⁠Handle complaints, troubleshoot issues, and escalate complex cases as needed.

  5. Product Knowledge

  6. Maintain up-to-date knowledge of Samsung's product lineup including smartphones, tablets, TVs, home appliances, and accessories.

  7. ⁠Guide customers on setup, usage, and technical support for devices.

  8. Service & Repair Coordination

  9. Book and track service appointments.

  10. ⁠Liaise with the repair team to ensure timely servicing and follow-ups.

  11. ⁠Provide status updates to customers about ongoing repairs or part replacements.

  12. Documentation & Reporting

  13. Maintain accurate records of customer interactions and transactions.

  14. ⁠Generate service reports, feedback summaries, or daily activity logs.

  15. Quality & Customer Satisfaction

  16. Strive to deliver excellent service to ensure customer satisfaction and retention.

  17. Follow company policies and maintain professional behavior at all times.


Requirements

  • Fluent in Bahasa Malaysia and English.

  • Willing to work shifts, weekends, and public holidays.

  • Eager to learn and grow in a customer-facing role.

  • Fresh graduates are welcome; experience in customer service is a plus.

  • Able to work well in a fast-paced environment.


Work Schedule

  • 6 working days per week

  • Shift rotation:

  • Morning: 10:00 AM – 6:30 PM

  • Middle: 12.00 PM PM
  • Afternoon: 1:30 PM – 10:00 PM

Compensation & Benefits

  • Commission and Overtime pay

  • Maternity leave

  • Career growth and professional development opportunities

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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