Customer Service

2 days ago

Petaling Jaya, Selangor, Malaysia Lifework Staffing Services Full time 36,000 - 54,000 per year

Job Position: Customer Support Executive (Taiwan Market)

Job Type: Contract / Permanent

Job Responsibilities:

  • Assist company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
  • As a first point of contact, promote a unified and professional image of the company as a whole.
  • Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software-related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
  • Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
  • Processing of consumables and supplies orders for customers.
  • Conduct daily activities in accordance with the company's policies, procedures and code of conduct.
  • Conduct daily activities in a quality and environmentally responsible manner in accordance with the company's policies

Qualifications & Requirements:

  • Fresh graduate is encouraged to apply and/or SPM, Diploma, Degree in any discipline.
  • At least one (1) year working experience in contact center or customer support related field.
  • Proficient in relevant computer applications like MS Office.
  • Demonstrate excellent communication and problem-solving skills.
  • Highly motivated and result-oriented team player with good interpersonal skills.
  • Able to work independently and as a team.
  • Have a pleasant disposition and attitude.
  • Ability to handle stressful situation appropriately.
  • Able to work on rotational shifts and public holidays – Taiwan Public Holiday
  • MUST be able to speak & understand Mandarin (Traditional Mandarin)

Job Types: Full-time, Permanent, Contract, Fresh graduate

Contract length: 12 months

Pay: RM3, RM4,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Are you available to work shift hours & on public holidays?

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Chinese (Preferred)

Work Location: In person

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