Customer Service

2 weeks ago

Petaling Jaya, Selangor, Malaysia SmartHire by SEEK Full time 30,000 - 60,000 per year
Our client MSI Pacific International Holding Co., Ltd. is seeking a Customer Service to join their team

Join MSI and be part of a team that shapes the future of technology. This role is perfect for someone who enjoys helping others and has a knack for problem-solving. You'll be at the forefront of customer support, ensuring our clients have the best experience possible.

About Our Client

MSI is a global leader in gaming, content creation, and technology solutions. With a presence in over 120 countries, MSI is committed to delivering top-quality products and services that enhance user experiences. Join a team that values innovation and excellence.

What you'll be doing?
  • Respond to inquiries: Handle customer queries via calls, emails, chats, and web tickets.
  • Provide guidance: Assist customers with Level 1 and 2 issues, aiming for first-call resolution.
  • Escalate issues: Identify and escalate priority issues to higher management for resolution.
  • Follow up: Manage follow-ups on complex customer calls as needed.
  • Document calls: Complete and update call notes and reports in the CRM.
  • Shipping tasks: Handle receiving, issuing, and shipping tasks as directed.
  • Comply with policies: Adhere to company policies, directions, and SOPs.
  • Support sales: Provide customer service support to the sales team.
  • Stay updated: Study new product descriptions and participate in training courses.
  • Perform additional duties: Carry out any other tasks assigned by your superior.
Who are they looking for?
  • Education: Candidates must have a Diploma in Computer Science/Information Technology or equivalent.
  • Language proficiency: Good command of written and spoken English, Bahasa Malayu, and Mandarin is essential for effective communication with diverse customers.
  • IT knowledge: Basic IT knowledge and experience are required to handle technical queries.
  • Experience: Minimum 1 year of experiences in the preferably in IT knowledge or related field.
  • Skills: Strong communication, problem-solving, multitasking, and teamwork skills are crucial for success in this role.
  • Reporting experience: Experience with Microsoft Excel or Google Sheets is a plus.

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We welcome all applicants to apply, regardless of their background or experience.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

SmartHire

  • Service Desk Specialist

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Nexroar Service SDN BHD Full time 40,000 - 60,000 per year

    Job Requirements and Responsibilities:➢ Acting as a point of contact for technical escalations within the Service Desk Team,working alongside and feeding back resolutions to the team➢ Managing incidents, requests and problems➢ Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs andCustomer Satisfaction across all...

  • Customer Service

    2 days ago

    Petaling Jaya, Selangor, Malaysia One Mobile Care Sdn Bhd Full time 30,000 - 60,000 per year

    Job description:Job Title: Customer Service ExecutiveCompany: One Mobile Care Sdn. Bhd. (Samsung Authorized Service Center) – Sunway Pyramid, Petaling Jaya.Job OverviewWe are looking for a friendly, customer-oriented individual to join our team as a Customer Service Executive at Sunway Pyramid, Petaling Jaya. You will be the first point of contact for...

  • Customer Service

    2 days ago

    Petaling Jaya, Selangor, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time 20,000 - 40,000 per year

    Uphold service standards by responding effectively to customer inquiries, managing challenging situations/customers, and ensuring prompt turnaround for all service requests with consistent quality.Exceed customers' expectations in terms of service quality and accuracy of information.Identify and drive process improvements to ensure an excellent customer...

  • Customer service

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Mango Global Full time 24,000 - 30,000 per year

    Hiring for English/Malay Speaker for the client based in Ara damansarawhatsapp to book the interview sessionProject : StarhubStart date : OctoberAssist customers with mobile, broadband, and TV service inquiries.Provide accurate information regarding billing, payments, plans, and promotions.Troubleshoot basic technical issues and escalate complex cases to the...

  • Customer Service

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Career FOS Search Full time 27,600 - 43,800 per year

    As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support through voice and email channels. You will handle customer inquiries, resolve issues, and ensure customer satisfaction.Key Responsibilities:Inbound Calls:Answer incoming calls promptly and professionally.Actively listen to customer...

  • Customer Service

    2 days ago

    Petaling Jaya, Selangor, Malaysia Everlife-Chemopharm Sdn Bhd Full time 24,000 - 38,400 per year

    The Group is embarking on an exciting expansion journey and is seeking energetic and motivated candidates to join us as Customer Service Executive. This role provides valuable hands-on experience in customer engagement, problem-solving, and communication skills, offering you a solid foundation for your future career.Responsibilities :Assist in managing...

  • Customer Service

    2 days ago

    Petaling Jaya, Selangor, Malaysia Chemopharm Sdn Bhd Full time 30,000 - 60,000 per year

    The Group is embarking on an exciting expansion journey and is seeking energetic and motivated candidates to join us as Customer Service Executive. This role provides valuable hands-on experience in customer engagement, problem-solving, and communication skills, offering you a solid foundation for your future career.Responsibilities :Assist in managing...

  • Customer Service

    2 days ago

    Petaling Jaya, Selangor, Malaysia Lifework Staffing Services Full time 36,000 - 54,000 per year

    Job Position: Customer Support Executive (Taiwan Market)Job Type: Contract / PermanentJob Responsibilities:Assist company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.As a first point of contact, promote a unified and professional image of...

  • Customer Service

    2 days ago

    Petaling Jaya, Selangor, Malaysia The Arnott's Group Full time 120,000 - 180,000 per year

    THE ARNOTT'S GROUP ASIA BUSINESS IN MALAYSIACampbell Malaysia is the Regional Hub forThe Arnott's GroupAsia Business Unit. Based in Kuala Lumpur, Malaysia, the organization leads the strategy & direction to ensure thatThe Arnott's Grouphas a geographical footprint across Total Asia.Campbell Malaysia also supports the region by supplying locally manufactured...

  • customer service

    2 days ago

    Petaling Jaya, Selangor, Malaysia HEALTHCARE PLANET SDN. BHD, Full time 30,000 - 60,000 per year

    We are expanding Join our dynamic team in the wellness and spa industry where you will play an important role in ensuring the smooth and accurate operations of our marketing team.What You'll Do:Respond promptly to customer enquiries via WhatsApp, social media platforms and the company websiteProvide accurate information and assist customers with their...