Customer Service Executive

1 day ago

Petaling Jaya, Selangor, Malaysia Zhao Xi TCM Centre Sdn Bhd Full time 40,000 - 60,000 per year

About the role

As a Customer Service Executive at Zhao Xi TCM Centre Sdn Bhd, you will play a pivotal role in delivering exceptional customer service and supporting the overall sales and administrative operations of the company. This full-time position is based in Petaling Jaya, Selangor, and will involve interacting with both customers and internal stakeholders to ensure a seamless and satisfactory experience.

What you'll be doing

  • Respond promptly and professionally to customer enquiries received via social media platforms (e.g., WhatsApp, Facebook, Instagram, website chat).
  • Provide accurate information on TCM treatments, services, pricing, promotions, practitioner schedules, and clinic locations.
  • Guide potential patients through appointment booking and registration processes.
  • Follow up with customers who have shown interest but have not completed booking.
  • Record and update enquiry details and customer information in the system.
  • Escalate medical or treatment-related questions to the appropriate practitioner or branch when needed.
  • Assist in handling basic customer complaints or concerns to maintain high customer satisfaction.
  • Coordinate with branch teams to check appointment availability, service changes, or updates.
  • Provide feedback and insights from customer conversations to support marketing and service improvement.
  • Perform other administrative tasks related to customer service and digital enquiries. Develop design concepts, wireframes, and prototypes for websites and other digital platforms.

What we're looking for

  • Minimum 1-2 years of customer service experience, preferably in a healthcare, retail, or service-oriented environment
  • Minimum SPM/Diploma/Degree in any field.
  • Good communication skills in English, Mandarin, and/or Malay.
  • Customer-oriented, patient, and friendly personality.
  • Ability to respond professionally and consistently in written communication.
  • Familiar with social media platforms and online messaging tools.
  • Able to work independently and manage multiple conversations at once.
  • Experience in customer service or healthcare industry is an added advantage, but not required.

What we offer

At Zhao Xi TCM Centre Sdn Bhd, we are committed to providing a supportive and inclusive work environment that enables our employees to thrive. We offer competitive remuneration, opportunities for professional development, and a range of benefits to support your work-life balance.

About us

Zhao Xi TCM Centre Sdn Bhd is a leading provider of traditional Chinese medicine services in Malaysia. With a strong focus on quality, innovation, and patient-centric care, we are dedicated to delivering the highest standards of healthcare and customer service. Join our dynamic team and contribute to our continued success.

Apply now for this exciting opportunity to become the Customer Service Executive at Zhao Xi TCM Centre Sdn Bhd.

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