Customer Success Executive

2 weeks ago

Petaling Jaya, Selangor, Malaysia MessengerCo Full time 40,000 - 60,000 per year

Overview

The Customer Success Executive is responsible for managing customer enquiries and orders made through the MessengerCo gifting platform. The role combines sales initiative with service excellence - guiding customers from enquiry to order confirmation while ensuring a smooth, joyful experience aligned with MessengerCo's brand tone.

Key Responsibilities

  • Respond promptly to customer enquiries via the MessengerCo platform, Wati, and other digital channels.
  • Understand customer needs and recommend suitable products, customisation, and packaging options.
  • Provide accurate information on pricing, lead time, stock availability, printing methods, and delivery options.
  • Follow up on quotations and actively drive order confirmation and payment closure.
  • Coordinate closely with the operations and design teams to ensure smooth handover and fulfilment.
  • Maintain updated customer records, track order progress, and ensure timely communication throughout.
  • Support marketing campaigns or platform promotions by assisting customers in product selection.
  • Deliver consistent, professional, and friendly customer communication that reflects MessengerCo's brand values.

Requirements

  • Excellent communication skills in English and Bahasa Malaysia.
  • Customer-focused mindset with proactive follow-up and closing ability.
  • Strong organisational skills and attention to detail.
  • Basic understanding of printing methods, materials, and gifting options (training provided).
  • Prior experience in sales support, online customer service, or B2B gifting is an advantage.

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