Customer Success Specialist
2 days ago
We are looking for a Customer Success Specialist to support our banking client in delivering excellent service experiences to customers. This role involves handling customer enquiries, resolving issues promptly, and ensuring a positive customer journey aligned with the bank's service standards.
Key Responsibilities- Respond to customer enquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate information on products, services, and account details.
- Handle complaints effectively and ensure resolution within service timelines.
- Work closely with internal teams to follow up on customer requests or escalations.
- Maintain proper documentation and adhere to compliance and data privacy guidelines.
- Degree holder in any field.
- Prior customer service or call center experience preferred (banking or financial sector an advantage).
- Excellent communication skills in English and Mandarin.
- Strong problem-solving ability and attention to detail.
- Able to work in a fast-paced and team-oriented environment.
-
Customer Success Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full time 30,000 - 60,000 per yearOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.QualificationsJob Requirements:Fluent in English languages, with excellent written and verbal communication skillsEducation level : SPM and...
-
Customer Success Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full time 30,000 - 60,000 per yearOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.QualificationsJob Requirements:Fluent in English and Mandarin languages, with excellent written and verbal communication skillsEducation level :...
-
Customer Success Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia BJAK Full time 40,000 - 60,000 per yearPosition OverviewWe are looking for a proactive and customer-focused Customer Success Specialist to join our team. In this role, you will be responsible for ensuring customers receive exceptional support, a seamless experience, and timely resolutions throughout their entire journey with us.You will engage directly with customers, understand their needs,...
-
Customer Success Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full time 30,000 - 60,000 per yearOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are:...
-
Customer Success Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full time 30,000 - 40,000 per yearOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are:...
-
Customer Success Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full time $15,000 - $25,000 per yearOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are:...
-
Customer Success Executive
2 days ago
Petaling Jaya, Selangor, Malaysia FR8Labs Full time 30,000 - 60,000 per yearCustomer Success Executive (B2B SaaS) Location: Malaysia (Remote / Hybrid – Klang Valley preferred) Company: Fr8Labs Experience Level: 1–2 years in B2B / SaaS / Tech Customer Success or related roleAbout Fr8LabsFr8Labs builds smart, connected systems that power logistics and supply chain operations for businesses across Asia. Our platform helps freight...
-
Customer Success Advocate
2 weeks ago
Petaling Jaya, Selangor, Malaysia iDynamics Software Sdn Bhd Full time 120,000 - 180,000 per yearDescription:Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfactionEstablish relationships as a trusted and strategic advisor to help ensure the continued value of our products and servicesDevelop and maintain customer-success strategies and best practices, as well as...
-
Customer Success Associate
2 days ago
Petaling Jaya, Selangor, Malaysia ParkIt Malaysia Full time 40,000 - 60,000 per yearCustomer Success Associate**Job descriptionAbout Us**ParkIt is a digital platform in Malaysia that connects underutilized parking spaces with drivers primarily across the bustling Klang Valley area. Our goal is to make parking more accessible in our on-the-go society.We collaborate with building management, car park operators, individual unit owners, and *...
-
Customer Success Manager
2 days ago
Petaling Jaya, Selangor, Malaysia Schneider Electric Full time 90,000 - 120,000 per yearIn Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an...
