Customer Support Executive

3 hours ago


Petaling Jaya, Selangor, Malaysia Lifework HR Services Sdn Bhd Full time 3,000 - 4,000 per year

Job Description:

  • Assist the company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
  • As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and company as a whole.
  • Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
  • Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
  • Processing of consumables and supplies orders for customers.
  • Conduct daily activities in accordance with company's policies, procedures and code of conduct.
  • Conduct daily activities in a quality and environmentally responsible manner in accordance with company's policies.

Job Requirement:

  • Able to work on rotational shifts and public holidays – Taiwan Public Holiday.
  • MUST be able to speak & understand Mandarin (Traditional Mandarin).

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Language:

  • Mandarin (Required)

Work Location: In person



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