Customer Support Executive

2 days ago

Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia SDN BHD Full time

Assist FUJIFILM's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
- As a first point of contact, promote a unified and professional image of the CSC and FUJIFILM as a whole.
- Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
- Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
- Processing of consumables and supplies orders for customers.
- Conduct daily activities in accordance with FUJIFILM’s policies, procedures and code of conduct.
- Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM’s policies.
**Requirements**:

- At least one (1) year working experience in contact center or customer support related field.
- Have excellent communication and interpersonal skills & genuine passion for customer care
- Demonstrate exceptional telephone customer service skills & effective problem solving techniques
- Enjoy working in a team environment
- Self-motivated and able to work autonomously
- Be responsibility and integrity
- Willing to work shift hour
- Well converse in English both verbal & written
- Fresh grad is encourage to apply
Contract length: 12 months

**Job Types**: Full-time, Contract

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Parental leave
- Professional development
- Vision insurance
Schedule:

- Early shift
- Fixed shift
- Holidays
- Monday to Friday
Supplemental Pay:

- 13th month salary

**Language**:

- English (required)
Work Remotely:

- No

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