Customer Support Executive

1 week ago

Petaling Jaya, Malaysia Rymnet Solution Sdn Bhd Full time

**Job Purpose**:
1. Solving Customer’s technical issues in a timely manner and according to SLA.

2. Attending to change request by customers (Reports/Customization)

3. Positive customer experience (Increase customer satisfaction)

4. Reducing complaints by customers (achieve zero repeat complaints)

5. Documentation for user guide on HRMS modules.

6. Keeping up to date with statutory regulations and calculations for the following countries: a. Primary: Malaysia and Singapore, b. Secondary: Philippines and Hong Kong.

**Principal Accountabilities**:
1. Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time)

2. Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request.

3. Assisting the Project Team with resolving certain technical functions in a timely manner.

4. Working/Communicating with Tech Development team and Project team to solve issues raised by customers in the system in a timely manner.

5. Completing all support tickets according to SLA and to highlight any main issues that is unresolved to superior for further analysis.

6. For certain execs: Setting up BLE Beacons and arranging for delivery to customers according to confirmed orders according to timeline given by sales team.

**Requirement**:
**-Diploma/Degree in IT Related Studies**

**-2 years experience in Customer service/ IT Application Suuport**

**-Basic SQL Scripting skills -Good communication Skills -Good interpersonal skills**

**Technical Competencies**:

- SQL Scripting
- Basic Knowledge of IT Hardware and Software
- Ability to learn and master employer-specific software.
- Analytical and Troubleshooting mindset

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM6,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- SQL skill: 2 years (preferred)

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