Customer Support Agent

About the role Join our growing team as a Customer Service Agent (Digital Banking) at Brandt Business Services Sdn Bhd in Petaling Jaya, Selangor. This full-time role is responsible for providing exceptional customer service and support to our digital banking customers.What you'll be doingRespond to customer inquiries and requests via phone, email, and chat...

**Responsibilities**: - Escalate issues to relevant internal/external teams when necessary for resolution. - Achieve individual and team performance KPIs (quality and productivity). - Collaborate closely with CS Operations and Subject Matter Experts (SMEs) to support customer service initiatives. - Stay alert to risks, security concerns, and fraud...

Position : Application Support Agent Salary : RM 3,000 - RM 4,500 Location : Damansara Uptown Working Days / Time : 6.00pm to 6.00am (Night Shift) **Job summary** **Responsibility** - Create, track, and update support tickets within the system to document issues, solutions, and user interactions. - Perform basic troubleshooting and resolve common...

_**Exciting Opportunity: Customer Service Executive, Immediate Hiring (November Batch)!**_ **What We Offer**: **Basic Salary**: RM 2,000.00- RM 2,500 per month **KPI & Attendance Allowance**: RM300-RM500 **Total Salary Range**: RM 2500-RM 2800 per month **Location**: Ara Damansara, Petaling Jaya - Conveniently accessible via LRT Ara Damansara Station -...

**Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...

**Responsibilities**: **Salary**: RM2000 + RM200 KPI Allowance Location - Ara Damansara **Job Types**: Contract (2 months) (Upon completion 2 months will be given additional RM1000) Working Days: 5 days a week (2 days off, rotational) Working Hours: 9.00 am - 9.00 pm (Rotational shift) JOB DESCRIPTION: - Handling all outbound calls pertaining to...

As a Solution Support Agent, you will be the first point of contact for customers, handling enquiries and basic troubleshooting related to messaging, cloud, and cybersecurity services. You will communicate with customers via phone, email, and chat, ensuring all cases are logged and followed up effectively. Working as part of a team, you will help maintain...

JOB TITLE: Live Sales Agent (Customer Service) - Japan START DATE: March 13, 2025 LOCATION: Damansara Uptown, Imazium WORK SCHEDULE: Mon to Fri, 8am to 5pm WORK SET-UP: Onsite SALARY: RM 8500 and above LANGUAGE PROFICIENCY: Japanese + B1 English QUALIFICATION: - Local JLPT N1 equivalent, or native Japanese - English at least B1 since 60-70% queue in...

Answers inbound calls/chats and makes outbound calls, as necessaryEvaluate problems and complaints of the callers and provide proper solutions to themRespond to the needs of customers and provide personalized serviceProvide information on the company's products or services and generate interest in the offerUpsell products and servicesResearch needed...

As a Solution Support Agent, you will be the first point of contact for customers, handling enquiries and basic troubleshooting related to IoT solutions. You will communicate with customers via phone, email, and chat while ensuring issues are logged and followed up effectively. Working as part of a team, you will help maintain service standards and deliver a...