Customer Service Agent

3 hours ago

Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan Brandt Global Search Sdn Bhd Full time 3,000 - 6,000 per year

About the role

Join our growing team as a Customer Service Agent (Digital Banking) at Brandt Business Services Sdn Bhd in Petaling Jaya, Selangor. This full-time role is responsible for providing exceptional customer service and support to our digital banking customers.

What you'll be doing

  1. Respond to customer inquiries and requests via phone, email, and chat channels
  2. Assist customers with account management, transactions, and troubleshooting
  3. Educate customers on the features and benefits of our digital banking platform
  4. Identify and escalate complex issues to the appropriate teams
  5. Maintain accurate records and documentation of customer interactions
  6. Contribute to the continuous improvement of our customer service processes

What we're looking for

  1. Excellent communication and interpersonal skills
  2. Strong problem-solving and analytical abilities
  3. Proficient in using computer systems and digital technologies
  4. Previous experience in a customer service or call centre role, preferably in the banking or financial services industry
  5. Ability to work effectively in a team and adapt to a fast-paced environment
  6. Commitment to providing exceptional customer service

What we offer

At Brandt Business Services Sdn Bhd, we are dedicated to creating a supportive and rewarding work environment for our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for career development and growth. Join our team and be a part of our mission to deliver exceptional customer experiences.

About us

Brandt Business Services Sdn Bhd, is a leading recruitment agency specialising in the banking and financial services industry. With years of experience and a strong network, we connect top talent with the best job opportunities. Our team is passionate about helping our clients and candidates achieve their goals.

Apply now to join our team as a Customer Service Agent (Digital Banking).

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