Call Centre Agent

Job OverviewThis role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.Key ResponsibilitiesHandle inbound and outbound calls from customers and clients in a professional and courteous manner.Provide accurate information, assistance, and solutions to customer...

About the role CTOS Data Systems Sdn Bhd is seeking a highly motivated and experienced Senior Specialist to join our dynamic Contact Centre team. In this full-time role based in Petaling Jaya, Selangor, you will play a crucial part in delivering exceptional customer service and driving the success of our contact centre operations.What you'll be doingManage...

Answers inbound calls/chats and makes outbound calls, as necessaryEvaluate problems and complaints of the callers and provide proper solutions to themRespond to the needs of customers and provide personalized serviceProvide information on the company's products or services and generate interest in the offerUpsell products and servicesResearch needed...

About the role Join our growing team as a Customer Service Agent (Digital Banking) at Brandt Business Services Sdn Bhd in Petaling Jaya, Selangor. This full-time role is responsible for providing exceptional customer service and support to our digital banking customers.What you'll be doingRespond to customer inquiries and requests via phone, email, and chat...

Job Description:Answering incoming calls, responding to live chat inquiries, and emails from customers regarding products and services professionally and courteously.Providing cold sales call to promote new promotionsProviding accurate information and resolving customer issues related to digital banking products and services.Maintaining a high level of...

Job Description :Contacting / received calls from customers and explaining the benefits and advantages of product renewal services within the company.Using scripts to provide information about product features, prices, and presenting its benefits to customers.Negotiate with customers by clearly explaining how the company's product services meet their...

Contacting / received calls from customers and explaining the benefits and advantages of car / motorcycle insurance renewal services within the companyUsing scripts to provide information about product features, prices, and presenting its benefits to customersNegotiate with customers to purchase by explaining how insurance services at the company to meet...

Responsibilities:Call Center Sales Agent responsible for achieving call center metrics and driving sales ecommerce revenue for clientAssist customers in purchasing client products online, by walking them step by step through purchase, or building a custom cart and sending the link to the customer for purchase.When customer is unable to purchase online,...

Job Description:Call customer for insurance and road tax renewal.Suggest/promote car insurance and road tax package.To retrieve important details from customer to generate quotations & to complete the sales process.Replying emails & do follow up for any related documents.Assist in customer inquiries and other related issues.Job Requirements:1 year or less of...

Job Responsibilities:Responsible for pre-sales inquiries, sales, post-sale customer service and on-going customer relationship management.Reach out to existing and potential customers to present our product and service offering.Communicate with customers to understand their requirements, needs and address any questions or issues customers may have.Offer...