Customer Service Representative

4 hours ago

Petaling Jaya, Selangor, Malaysia Startek Full time 25,000 per year

Customer Service Representative – Startek (Ara Damansara, Selangor)We are looking for enthusiastic individuals to join our Customer Support Team at Startek, a global leader in customer engagement solutions. If you enjoy helping others and thrive in a fast-paced environment, this could be the right opportunity for you.About the Role:As a Customer Service Representative, you will provide support to candidates, vendors, and client companies through phone calls, emails, and live chat. The role primarily involves handling inbound inquiries for both B2B and B2C services.Key responsibilities include:Managing inquiries such as candidate report status checks and documentation updatesAssisting clients with account maintenance and general supportEnsuring prompt, courteous, and accurate responses to all requestsMaintaining a professional and empathetic approach in all interactionsRequirements:Strong command of English (proficiency in Mandarin is an added advantage)Excellent communication and interpersonal skillsAble to work independently and as part of a teamFresh graduates are encouraged to apply – comprehensive training providedTraining & Work Schedule:Training: 1-month in-house program (conducted in English)Shift (English Agents): 24-hour rotational scheduleShift (Mandarin Agents): 9:00 AM – 6:30 PM MYTWhat We Offer:Overtime and public holiday paySupportive and friendly team environmentConvenient location at Ara Damansara, easily accessible via train with company shuttle service providedIf you're ready to grow your career in a collaborative and dynamic environment, we'd love to hear from you.-> Submit your application or send your resume to Job Types: Full-time, Fresh graduate, Student jobPay: From RM2,500.00 per monthBenefits:Additional leaveMaternity leaveOpportunities for promotionProfessional developmentAbility to commute/relocate:Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)Education:STM/STPM (Preferred)Language:English (Required)Mandarin (Preferred)Work Location: In person

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