Customer Service Representative

3 days ago

Petaling Jaya, Selangor, Malaysia BUBBLE GUM X SDN. BHD. Full time 20,400 - 40,800 per year

The Customer Service Representative (CSR) is the primary point of contact for clients of our hair removal and lash services business. You will be responsible for providing exceptional customer service, managing client inquiries, scheduling appointments, promoting services & products, & ensuring a positive & welcoming experience for all customers, both in person & through online channels.

1. Client Interaction (In-Person & Online):

  • Greet clients warmly & professionally upon arrival and through online communication channels.
  • Respond promptly & courteously to client inquiries about hair removal & lash services, pricing, packages, & promotions.
  • Address client concerns, feedback, & complaints with empathy & professionalism, striving for satisfactory resolutions.
  • Build rapport & maintain positive relationships with clients to encourage repeat business & loyalty.

2. Service Knowledge & Promotion:

  • Develop and maintain a thorough understanding of all hair removal and lash services offered by the company (e.g., waxing, laser).
  • Provide accurate and informative advice to clients on suitable services based on their needs and skin type.
  • Promote and upsell relevant services, packages, and retail products to enhance the client experience and achieve sales targets.
  • Inform clients about special offers, promotions, and loyalty programs.

3. Appointment Management:

  • Manage appointment bookings, cancellations, & rescheduling efficiently & accurately using the Company's scheduling system.
  • Confirm appointments with clients & provide necessary pre-appointment information.
  • Optimize appointment scheduling to maximize efficiency & accommodate client preferences.

4. Payment & Transactions:

  • Process client payments accurately & efficiently using the XLABS (POS) system.
  • Handle cash, credit/debit card transactions, & digital payment methods.
  • Issue receipts & manage billing inquiries.

5. Client Record Management:

  • Maintain accurate & up-to-date client records, including contact information, service history, preferences, & any relevant notes.
  • Ensure compliance with data privacy policies.

6. Administrative Support:

  • Assist with general administrative tasks such as answering phones, managing emails, & maintaining a tidy reception area.
  • Support the Therapists & other team members as needed.

7. Adherence to Standards:

  • Follow Company policies & procedures for customer service, appointment handling, & sales.
  • Maintain a professional appearance and demeanor at all times, reflecting the brand image.

8. Feedback Collection:

  • Collect client feedback on services & experiences and relay it to the management team for continuous improvement.

SKILLS REQUIRED:

  • Excellent written & verbal communication skills.
  • Strong customer service orientation and problem-solving abilities.
  • Proficient in using various online communication platforms (e.g., email, chat, social media).
  • Ability to handle multiple conversations simultaneously.
  • Typing speed & accuracy.
  • Positive and professional demeanor.

ADDITIONAL REQUIREMENT:

  • Able to be based at any Bubble Gum Wax outlet in Malaysia.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM1,700.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Free parking
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Work Location: In person

  • Customer Service Representative

    1 day ago

    Petaling Jaya, Selangor, Malaysia Talreso Consultancy and Advisory SdnBhd Full time

    Customer Service Representative – Utility ServicesLocation: Petaling JayaEmployment Type: Full-Time, 12-Month ContractAbout the RoleWe are hiring Customer Service Representatives to join a leading utility service provider in Malaysia. You will handle customer enquiries via phone, email, or social media, providing excellent service while following company...

  • Customer Service Representative

    5 days ago

    Petaling Jaya, Selangor, Malaysia Startek Full time 25,000 per year

    Customer Service Representative – Startek (Ara Damansara, Selangor)We are looking for enthusiastic individuals to join our Customer Support Team at Startek, a global leader in customer engagement solutions. If you enjoy helping others and thrive in a fast-paced environment, this could be the right opportunity for you.About the Role:As a Customer Service...

  • Customer Service Representative

    7 days ago

    Petaling Jaya, Selangor, Malaysia Talexa Partners Sdn Bhd Full time 20,000 - 30,000 per year

    Job Description:Looking to kickstart your career in a role that helps you develop strong communication skills, build confidence, and make a meaningful impact?We're seeking enthusiastic, people-oriented individuals to join our team as Customer Service Representatives. This position is ideal for fresh graduates or anyone beginning their professional journey...

  • Customer Service Representative

    7 days ago

    Petaling Jaya, Selangor, Malaysia UNIQLO Full time 15,000 - 20,000 per year

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsResponsibilitiesRespond to inbound calls, emails, and live chats from customers within industry SLA target. Achieve monthly overall Customer Satisfaction Score (CSAT).Handle escalated customer inquiries,...

  • Customer Service Representative

    5 days ago

    Petaling Jaya, Selangor, Malaysia MYEG SERVICES BERHAD Full time 24,000 - 30,000 per year

    Location: Zetrix Tower, Empire City, Damansara PerdanaWorking Hours: Monday – Friday (Normal Office Hours)Immediate Starters PreferredOpen to Malaysian Citizens OnlyWhy Join UsCompetitive guaranteed income with unlimited commission potentialNo weekend work – enjoy a healthy work-life balanceComprehensive training provided – no prior experience...

  • Customer Service

    1 day ago

    Petaling Jaya, Selangor, Malaysia Talent Recruit Full time

    Company background:We are representing a Financial Services Company and as they are expanding, they are looking for Customer Service (Collection) to join the team in Kelana Jaya.Job Scope:Actively seek out new sales opportunities through cold calling and live chat.Prepare and deliver appropriate presentations on products and services.Negotiate/close deals...

  • Customer Service Manager

    7 days ago

    Petaling Jaya, Selangor, Malaysia Quintus Search Full time 60,000 - 80,000 per year

    Our client is fast growing food ingredient supplier in Malaysia. Responsibilities:Oversee and co-ordinate the delivery activitiesTo ensure that the invoice / DO / shipping document are prepared according to the customer requirementsTo report on the overall administrative and performance to top management during the Management Review Meeting.To ensure the...

  • customer service manager

    5 days ago

    Petaling Jaya, Selangor, Malaysia ALLIANCE EMPIRE SDN BHD Full time 60,000 - 80,000 per year

    WE ARE HIRING….CUSTOMER SERVICE MANAGER (MALL)Responsibilities· Assist in managing the daily operations of the customer service department.· Supervise, train, and motivate customer service representatives to achieve service excellence· Provide excellent service and assistance to shoppers, tenants, and visitors. Act as main point of contact for...

  • customer service logistics damansara

    7 days ago

    Petaling Jaya, Selangor, Malaysia Agensi pekerjaan ns shue sdn bhd Full time 240,000 - 600,000 per year

    Managing the customer service department and ensuring that all employees are performing their duties effectively.Providing leadership to the customer service team by setting a good example for other employees.Ensuring that all customers have a positive experience when interacting with the company by handling issues in a timely manner.Overseeing the training...

  • Customer Service Representative

    7 days ago

    Petaling Jaya, Selangor, Malaysia SRG Asia Pacific Sdn. Bhd. Full time 42,000 - 56,400 per year

    Location : 3rd floor, Infinite Centre, Unit L3-2, 1 Jalan 13/6, 46200 Petaling Jaya, Selangor.Salary Package : RM3500 to RM4500 (Basic Pay), RM200 (Allowance)Medical & Hospitalization entitlementTraining is providedFully vaccinated applicants onlyStart date: 5th November 2025Operation Hours : Mon to Sunday (5 Working Days & 2 Days off day – Including...