Customer Service Representative
1 day ago
Customer Service Representative – Utility Services
Location: Petaling Jaya
Employment Type: Full-Time, 12-Month Contract
About the Role
We are hiring Customer Service Representatives to join a leading utility service provider in Malaysia. You will handle customer enquiries via phone, email, or social media, providing excellent service while following company procedures. This is a great opportunity for career growth and skills development.
Key Responsibilities
- Respond to inbound customer enquiries (billing, outages, service issues)
- Make outbound calls for collections and follow-ups (where applicable)
- Manage non-voice communications such as emails and social media messages
- Maintain high standards of customer service and professionalism
Requirements
- SPM / Diploma or above (depending on the role)
- Good command of English; Mandarin or other languages are a plus
- Positive attitude, reliable, and customer-focused
- Willingness to work in rotational shifts
Salary & Benefits
- Basic salary: RM2,000–RM2,100
- KPI allowance: RM300–RM500 (total up to RM2,500)
- Performance incentives
- Training opportunities
- Health coverage
- Career development pathways
Available Roles
- Outbound Calls – Diploma & above, RM2,000 + KPI RM300
- Hybrid (Inbound) – Diploma & above, RM2,000 + KPI RM500
- Inbound Customer Service – SPM & above, RM2,000 + KPI RM300
- Non-Voice (Emails / Social Media) – Diploma & above, RM2,100 + KPI RM300
How to Apply
Submit your resume via Indeed. Fresh graduates are encouraged to apply.
Job Type: Contract
Contract length: 12 months
Pay: RM2, RM2,500.00 per month
Work Location: In person
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