Customer Service Representative

1 day ago


Petaling Jaya, Selangor, Malaysia Talreso Consultancy and Advisory SdnBhd Full time

Customer Service Representative – Utility Services

Location: Petaling Jaya

Employment Type: Full-Time, 12-Month Contract

About the Role

We are hiring Customer Service Representatives to join a leading utility service provider in Malaysia. You will handle customer enquiries via phone, email, or social media, providing excellent service while following company procedures. This is a great opportunity for career growth and skills development.

Key Responsibilities

  • Respond to inbound customer enquiries (billing, outages, service issues)
  • Make outbound calls for collections and follow-ups (where applicable)
  • Manage non-voice communications such as emails and social media messages
  • Maintain high standards of customer service and professionalism

Requirements

  • SPM / Diploma or above (depending on the role)
  • Good command of English; Mandarin or other languages are a plus
  • Positive attitude, reliable, and customer-focused
  • Willingness to work in rotational shifts

Salary & Benefits

  • Basic salary: RM2,000–RM2,100
  • KPI allowance: RM300–RM500 (total up to RM2,500)
  • Performance incentives
  • Training opportunities
  • Health coverage
  • Career development pathways

Available Roles

  • Outbound Calls – Diploma & above, RM2,000 + KPI RM300
  • Hybrid (Inbound) – Diploma & above, RM2,000 + KPI RM500
  • Inbound Customer Service – SPM & above, RM2,000 + KPI RM300
  • Non-Voice (Emails / Social Media) – Diploma & above, RM2,100 + KPI RM300

How to Apply

Submit your resume via Indeed. Fresh graduates are encouraged to apply.

Job Type: Contract

Contract length: 12 months

Pay: RM2, RM2,500.00 per month

Work Location: In person



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