Customer Service Representative

5 days ago

Petaling Jaya, Selangor, Malaysia The Makeover Guys Full time

As the Customer Service Representative, you will play a key role in shaping the renovation experience for homeowners while gaining hands-on exposure to on-site operations. We welcome candidates from all races, religions, genders, sexual orientations, and ages to join us

What You'll Do:

1. Oversee and manage our client accounts.

2. Provide quality service to our clients by resolving requests and giving prompt updates to ensure a smooth customer experience.

3. Understand the interior renovation process, property investment, and how different teams collaborate to deliver a project.

4. Be involved in unit inspections and handovers of completed units to homeowners.

5. Support the Client Relations team in logging and tracking owner queries, key collections, defect reports, and renovation updates.

6. Oversee renovation timelines to support timely preparation of key documents, such as permit applications, defect reports, or handover papers.

7. Maintain filing systems, key storage, and documentation related to project operations.

8. Assist with additional ad-hoc tasks as required.

Who You Are:

1. Fresh graduates are encouraged to apply

2. Fluency in both English and Malay

3. Basic computer literacy (e.g. Microsoft Office and Google Workspace).

4. Organized, proactive, and detail-oriented

5. Team player, able to work and support in a team setting

6. Have strong interest in real estate, administration and client servicing

Working Arrangement:

On-Site at Maya Ara. Work closely with our Corporate Projects and Client Relations team.

Employment Terms:

6 month contract with possibility of renewal or conversion to full time permanent employment; depending on availability and performance.

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