Level 1 IoT Solution Support Agent

2 weeks ago


Petaling Jaya, Selangor, Malaysia INFRONT CONSULTING GROUP (M) SDN BHD Full time 20,000 - 30,000 per year

As a Solution Support Agent, you will be the first point of contact for customers, handling enquiries and basic troubleshooting related to IoT solutions. You will communicate with customers via phone, email, and chat while ensuring issues are logged and followed up effectively. Working as part of a team, you will help maintain service standards and deliver a positive customer experience.


Job Responsibilities:

  • Attend to customer enquiries and provide first-line support for IoT-related products and services.
  • Perform basic troubleshooting and escalate issues to technical or vendor teams when necessary.
  • Record and update case details accurately in the ticketing system.
  • Communicate clearly and professionally with customers on case progress or resolutions.
  • Work closely with team members to ensure service levels are consistently met.

Job Requirements:

  • Diploma or Degree in any field, preferably IT or Computer Science.
  • Minimum 1–2 years of experience in customer service or technical support (contact centre background preferred).
  • Able to communicate in Japanese (N3 level) or Korean (intermediate/ Advanced level).
  • Mandarin speaking is an advantage.
  • Good interpersonal and communication skills.
  • Enjoys engaging with people and resolving customer issues patiently.
  • Willing to work on a 24/7 rotational shift schedule, including weekends and public holidays.


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