Sales Agent

3 days ago

Petaling Jaya, Malaysia BIITECH LLC Full time

JOB TITLE: Live Sales Agent (Customer Service) - Japan

START DATE: March 13, 2025

LOCATION: Damansara Uptown, Imazium
WORK SCHEDULE: Mon to Fri, 8am to 5pm
WORK SET-UP: Onsite
SALARY: RM 8500 and above

LANGUAGE PROFICIENCY: Japanese + B1 English

QUALIFICATION:

- Local JLPT N1 equivalent, or native Japanese
- English at least B1 since 60-70% queue in English, while 30-40% queue in Japanese
- at least 1 year experience in BPO CS or sales

JOB DESCRIPTION:
**Responsibilities**:

- Call Center Sales Agent responsible for achieving call center metrics and driving
sales ecommerce revenue for clients.
- Assist customers in purchasing client products online, by walking them step by step
through purchase, or building a custom cart and sending the link to the customer
for purchase.
- When customer is unable to purchase online, create sales lead in CRM to be
serviced by sales team
- Triage support and billing inquiries and direct customers to the appropriate
channels

Basic Skill Requirements
- Understanding of technology industry
- Call center experience
- Utilize Customer Relationship Management (CRM) tool

Preferred Skill Requirements
- Experience as a sales representative in a call center environment
- Direct SaaS/Cloud/Platform selling experience
- Direct Cloud PBX Product selling experience
- Salesforce CRM experience preferred
- Knowledge of solution-selling techniques

Pay: RM8,200.00 per month

**Benefits**:

- Flexible schedule
- Health insurance

Application Question(s):

- Expected salary
- Do you have JLPT N1 equivalent, or native Japanese
- Years of sales or customer service experience

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