Admin Executive

7 months ago


Petaling Jaya, Malaysia Konica Minolta Business Solutions Full time

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Responsibility:

- Respond promptly to customer inquiries
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Effectively supports the contact center and ensure all agreed SLAs and KPIs are achieved and efficient resolution of customer queries
- Organize workflow to meet customer timeframes.
- Direct requests and resolved issued to the designated resume.
- Manage customer account.
- Maintains contact center database by entering information into system.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complains with detail and action taken.
- Communicate and coordinate with internal departments.
- Provide feedback on the efficiency of customer service process.
- Performs other related duties and when directed by superior.

Job Requirement:

- Preferably Non-Executive specializing in Customer Service or equivalent. FRESH GRAFUATE ARE WELCOME TO APPLY
- Fresh graduates are encouraged to apply
- Good communication skills in English, Malay language for both spoken and written
- 1 Full time positions available

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,800.00 - RM3,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Parental leave

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)


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