Customer Support Liaison
3 days ago
Do you have a passion for delivering exceptional customer experiences? Are you looking for a challenging role that combines analytical skills with operational expertise? Look no further At IBM Computing, we're seeking a talented Process Delivery Specialist to join our team.
About the RoleThis position is responsible for verifying spare parts requests, analyzing complex queries, and providing top-notch customer support. You'll work closely with various teams to ensure seamless day-to-day operations and drive business growth.
Responsibilities- Validating and verifying spare parts requests to guarantee accuracy and adherence to guidelines.
- Analyzing complex requests and making informed decisions based on policy and procedures.
- Efficiently processing inbound and outbound calls, providing exceptional support to our customers.
- Providing comprehensive support to customers, addressing their concerns and ensuring complete resolution.
- Ensuring all resolutions comply with established processes and are completed within expected timelines.
**Requirements**
LanguagesFluent in English is required for this role.
**Preferred Professional Experience**
Desirable Skills and Expertise- Strong analytical and problem-solving skills
- Experience in a call center environment
- Administrative abilities
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