Customer Support Liaison

3 days ago


Petaling Jaya, Selangor, Malaysia IBM Computing Full time

Do you have a passion for delivering exceptional customer experiences? Are you looking for a challenging role that combines analytical skills with operational expertise? Look no further At IBM Computing, we're seeking a talented Process Delivery Specialist to join our team.

About the Role

This position is responsible for verifying spare parts requests, analyzing complex queries, and providing top-notch customer support. You'll work closely with various teams to ensure seamless day-to-day operations and drive business growth.

Responsibilities
  1. Validating and verifying spare parts requests to guarantee accuracy and adherence to guidelines.
  2. Analyzing complex requests and making informed decisions based on policy and procedures.
  3. Efficiently processing inbound and outbound calls, providing exceptional support to our customers.
VOCs for Parts Related Claims
  1. Providing comprehensive support to customers, addressing their concerns and ensuring complete resolution.
  2. Ensuring all resolutions comply with established processes and are completed within expected timelines.

**Requirements**

Languages

Fluent in English is required for this role.

**Preferred Professional Experience**

Desirable Skills and Expertise
  1. Strong analytical and problem-solving skills
  2. Experience in a call center environment
  3. Administrative abilities


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