Marketing Support Officer

3 days ago


Petaling Jaya, Selangor, Malaysia Ikano Bank AB Full time

We are seeking a dedicated Customer Service Liaison to join our team at IPC Shopping Centre. As a liaison between tenants and management, you will play a crucial role in maintaining a positive and supportive environment for both parties.

About the Role
  • This is a customer-facing position that requires strong communication and interpersonal skills.
  • You will be responsible for responding to customer inquiries, resolving issues, and providing accurate information about activities and services offered at the centre.
  • A key part of this job is to maintain a clean and organized workspace, ensuring that all necessary equipment and resources are available when needed.

Responsibilities:

  • Provide exceptional customer service, addressing queries and concerns promptly and professionally.
  • Coordinate with the Marketing Department to ensure smooth execution of promotional events and activities.
  • Participate in regular meetings to discuss ongoing projects and share best practices.

Requirements:

  • A minimum of SPM qualification is required, with relevant experience in customer service or related fields.
  • Excellent communication and interpersonal skills are essential for success in this role.
  • Able to work independently and as part of a team, adapting to changing priorities and deadlines.
  • Flexibility to work varied shifts, including evenings, weekends, and public holidays.

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