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Customer Experience Liaison

1 week ago

Petaling Jaya, Selangor, Malaysia Dolphin - Creative Advertising Agency Full time

Dolphin - Creative Advertising Agency is seeking a Customer Experience Liaison to enhance brand reputation for Royal Canin.

Job Description
  • This freelance contract role involves managing customer inquiries, resolving issues, and ensuring a seamless customer experience.

The position offers the flexibility of remote work (Work From Home - WFH) and requires the ability to respond to social media comments, inbox messages, and live chats on Facebook, Instagram, Twitter, and TikTok.

Responsibilities include moderating and responding to social media channels per internal community management process guidelines as well as external client social media process guidelines.

Key qualifications include excellent written and verbal communication skills in English, strong problem-solving abilities, and proficiency in using social media platforms and customer support tools.

A customer-centric mindset with a passion for delivering exceptional service is essential.