Customer Support

6 months ago


Petaling Jaya, Malaysia TopNotch Full time

**Job Details**
- Salary : Min RM 2,000 - RM 3,000
- Fixed Shift Allowance : RM500
- Contract : 1 year (view to extension based on performance)
- Must be willing to work on 24-hour-rotation shift.

**Responsibility**
- Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
- Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
- Support other department campaigns when the need arises.

**Requirements**:

- Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry.
- Required language (s) : Bahasa Malaysia, English, (Fluent spoken Mandarin will be an added advantage).
- Applicants should be Malaysians citizens or hold relevant residence status.
- Excellent verbal/written communication skills in both English and Malay languages.
- Ability to communicate results to management and in a fast paced environment.
- Fresh graduates are encouraged to apply.
- Able to start work immediately

**Job Types**: Permanent, Contract, Fresh graduate

**Salary**: RM3,000.00 - RM3,500.00 per month

Schedule:

- Monday to Friday


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