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Customer Support Executive

1 month ago

Petaling Jaya, Malaysia Aisling Consulting Sdn Bhd Full time

Responsibilities:

- Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising related to the company's products.
- Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
- Working closely with Sales & Level 2 support team members for client contracts expiration & further technical assistance.
- To exceed customers expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
- License issue and provision to customer.
- Periodic Maintenance Announcement.

**Requirements**:

- Applicant must be willing to work on rotational shifts & 3-4 working days in a week.
- Each shift consists of 12 hours working hours and inclusive of 2-hours break (9am - 9pm).
- Applicant must be willing to work on rotation shift hence having own transport will be added advantage.
- Good communication & writing skills in English, Bahasa & (others) is an advantage.
- Must be energetic, positive minded and good team player.
- 1-2 years helpdesk experience is advantageous.
- Language: Must be able to speak some basic Japanese (any level is fine. N1 to N5 grade in JLPT)

**Job Type**: Permanent

Pay: RM3,500.00 - RM5,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus