Agent, Shipper Support

6 months ago

Subang Jaya, Malaysia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Responsibilities**:

- Responsible for shipper inquiries over multiple platforms (Salesforce, WhatsApp, Dingtalk, XSpace, Shopee CS)
- Expected to handle multiple complex issues
- The agent is expected to resolve the various issues using tact and courtesy, providing a speedy resolution to the shipper or stakeholders.
- KAM agents need to respond in multiple channels and responses must be accurate and timely.
- Attend training to keep informed about product and shipper related updates.
- Agents will need to be detail oriented, accurate and timely when performing manifest reconciliation reports for high value shippers
- Agents will be managing multiple parcel ageing reports daily and weekly for shippers
- Handling the differing reports and schedules required by a multitude of shippers.
- Understanding the different services provided to each unique shipper and taking the appropriate action.

**Requirements**:

- Diploma or equivalent; additional education or training in customer service or related fields is a plus.
- Customer Service, Logistics, basic computing skills, typing
- English with secondary Malay or Mandarin is a plus
- Prior experience in a front facing role.
- Excellent verbal communication skills, with the ability to articulate information clearly and concisely.
- Strong listening skills and the ability to empathise with Key Account shippers' concerns and needs.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Basic Excel skills are a plus.

  • Manager, Shipper Support

    6 months ago

    Subang Jaya, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Lead, Marketing

    6 months ago

    Subang Jaya, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Operator & Customer Service Executive

    6 months ago

    Subang Jaya, Malaysia Worldwide Logistics Marine (M) Sdn Bhd Full time

    **Work Location** Worldwide Logistics Marine (M) Sdn Bhd D3A-02, Skypark One City, Jalan USJ 25/1, 47650 Subang Jaya, Selangor, Malaysia. **Responsibilities**: **Export** - Guide shipper for the requirement from customer to ensure shipper properly - follow customer expectation - Communicate with shipper for booking and request to customer for...

  • Shipper Support Management

    6 months ago

    Subang Jaya, Malaysia Ninja Van Full time

    **Job Responsibility: -**: - ** 1.Customer Support** - First level of direct support to customers to uphold customer service quality and satisfaction. - Update on customer enquiries on order status throughout the fulfilment order cycle (from marketplace to physical handover to 3PL). - First-level troubleshooting of issues due to system sync or incorrect...

  • Sales Support Logistic Executive

    6 months ago

    Petaling Jaya, Malaysia Agensi Pekerjaan My Recruit Direct Sdn Bhd Full time

    Coordinate for process daily order received from sales - Liaise with forwarders and shipping agents for import shipment and coordinate with shipper for shipment arrangement - Support for Issuance of Purchase Order to factory for new order - Responsible for all the reports submission upon monthly closing completed - Support to ensure all sales and import...

  • Customer Service Agent

    7 months ago

    Subang Jaya, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Documentation Officer-freight Forwarding

    6 months ago

    Kelana Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Documentation Officer.**: - **Salary: RM 2500-3500.**: - **Location: Kelana Jaya (SS7), Petaling Jaya.** **Introduction**: Our business corporate client, a freight forwarding company is seeking enthusiastic and self motivated individuals to begin their career within this exciting fast paced international logistics industry. You will be joining...

  • Import/export Documentation Officer-freight

    6 months ago

    Kelana Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Import/Export Documentation Officer.**: - **Salary: RM 2500-3500.**: - **Location: Kelana Jaya (5-day week),Petaling Jaya.** **Introduction**: Our business corporate client, a freight forwarding company is seeking enthusiastic and self motivated individuals to begin their career within this exciting fast paced international logistics...

  • Documentation Officer-freight Forwarding

    6 months ago

    Kelana Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Documentation Officer,Freight Forwarding.**: - **Salary: RM 2800-3500.**: - **Location: Kelana Jaya, Petaling Jaya.** **Introduction**: - Our business corporate client, a freight forwarding company is seeking enthusiastic and self motivated individuals to begin their career within this exciting fast paced international logistics industry. -...

  • Documentation Officer-freight Forwarding

    6 months ago

    Kelana Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Documentation Officer,Freight Forwarding.**: - **Salary: RM 2800-3500.**: - **Location: Kelana Jaya, Petaling Jaya.** **Introduction** Our business corporate client, a freight forwarding company is seeking enthusiastic and self motivated individuals to begin their career within this exciting fast paced international logistics industry. You...

  • Freight Documentation Officer

    6 months ago

    Kelana Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Freight Documentation Officer.**: - **Salary: RM 2500-3500.**: - **Location: Kelana Jaya (SS7), Petaling Jaya.** **Introduction**: Our business corporate client, a freight forwarding company is seeking enthusiastic and self motivated individuals to begin their career within this exciting fast paced international logistics industry. You will be...

  • Freight Documentation Officer-freight Forwarding

    6 months ago

    Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Freight Documentation Officer.** **Salary: RM 2500-3800.** **Location: Kelana Jaya(5 working-day week), Petaling Jaya.** **Introduction**: Our business corporate client, a freight forwarding company is seeking enthusiastic and self motivated individuals to begin their career within this exciting fast paced international logistics...

  • Documentation Officer-freight Forwarding

    6 months ago

    Kelana Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Documentation Officer,Freight Forwarding.**: - **Salary: RM 2500-3500.**: - **Location: Kelana Jaya (SS7), Petaling Jaya.** **Introduction**: Our business corporate client, a freight forwarding company is seeking enthusiastic and self motivated individuals to begin their career within this exciting fast paced international logistics...

  • Import/export Documentation Officer-freight

    7 months ago

    Kelana Jaya, Malaysia Chrisjac Recruitment Services Full time

    **Position: Import/Export Documentation Officer.**: - **Salary: RM 2500-3500.**: - **Location: Kelana Jaya, Petaling Jaya.** **Introduction**: Our business corporate client, a freight forwarding company is seeking enthusiastic and self motivated individuals to begin their career within this exciting fast paced international logistics industry. You will be...

  • Back Office Agent

    6 months ago

    Subang Jaya, Malaysia Conduent Business Services Malaysia Full time

    Addresses issues, inquiries and complaints providing an update and/or resolution by phone or through written correspondence, all within 24 - 48 hours. - Reviews exceptions to policy with resolution which makes good business sense, are within established guidelines and in line with our business practices; must have prior approval by Supervisor, SME, Revenue...

  • Technical Support Intern, Digital Services

    6 months ago

    Subang Jaya, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Technical Project Manager

    6 months ago

    Subang Jaya, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Sales Coordinator Logistic Executive

    7 months ago

    Petaling Jaya, Malaysia Recruit Express Service Sdn bhd Full time

    Responsibilities: - Coordinate for process daily order received from sales. - Liaise with forwarders and shipping agents for import shipment and coordinate with shipper for shipment arrangement. - Support for Issuance of Purchase Order to factory for new order. - Responsible for all the reports submission upon monthly closing completed. - Supervise and...

  • IT Support

    6 months ago

    Subang Jaya, Malaysia Hitachi Sunway Information Systems Sdn Bhd Full time

    1 level technical support to customers, remote desk troubleshooting and remote operations monitoring. - Minimum duties include basic installation, configuration, administration and troubleshooting duties on network system and hardware issues. - Assist in the compliance & enforcement of group IT Security Policies, Standards, Codes and Procedures to meet its...

  • Executive - Client Success Management (Support)

    7 months ago

    Subang Jaya, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...