Customer Service Agent

2 weeks ago


Subang Jaya, Malaysia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Job Descriptions**:

- Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem ; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Identifying and assessing clients need to ensure service excellence
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Handling day-to-day administrative task
- Responsible for compiling and generating reports as they relate to customer service surveys.
- Develop the strategy the team will use reach its goal
- Create reports to update the company on the team’s progress

**Requirements**:

- Work Experience: Minimum 2 years of Customer Service Experience. Fresh graduate are welcome to apply.
- Applicants should be a Malaysian Citizen
- Excellent English communication skills
- Confident with corresponding clients over the phone
- Strong thirst for knowledge and ability to learn fast
- Applicants must be willing to work on Shift Rotation Basis



  • Subang Jaya, Malaysia Hays Full time

    A brand new opportunity for a Customer Service Agent is available at a major MNC investment bank / financial services banking group and everyone is welcome to apply! Your new company provides financial services all over the globe and to service their international customers several permanent Customer Service Agents are needed to join their dynamic team in...


  • Subang Jaya, Malaysia IT business in service and solution provider Full time

    _Nature of Business: IT service and solution provider_ - Location: Sime UEP Subang, Industrial Park Subang_ - Position: Call Center Supervisor_ - Salary Range: RM4,500- RM5,000 (Offer based on experiences)_ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ Requirement: - Diploma/ Degree in any course. - Fluent written and spoken...


  • Subang Jaya, Malaysia MNM Aviation Services Sdn Bhd Full time

    1. To ensure operational adequacy at the check-in counter or at the gate. 2 Prepare a flight for check-in or gate duties. 3 Process passenger and baggage in accordance to set procedures and airline requirement. 4 Prepare and control airline documentation. 5 Manage passenger load and process flow. 6 Communicate necessary information to passenger and...

  • Service Desk Agent

    5 days ago


    Petaling Jaya, Malaysia Agensi Pekerjaan Nixan Mega (M) Sdn Bhd Full time

    The Service Desk Agent is responsible for ensuring timely restoration of service for customers by managing requests (Incidents, Service Requests, Events and Problems) through to successful completion. Logging Service Desk Agents are responsible for receiving, validating and logging customer requests. They capture the detail of the request and provide...


  • Subang Jaya, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

    **Job Position**: Customer Service Agent (Postpaid Department) **Location**: Sunway Pinnacle, Bandar Sunway **Salary Range**:RM2,500 - RM3,400 **Working Days/Hour**: 5 working days per week (rotational basis), 24/7 shift rotation basis **Responsibilities**: - Handling inbound call and outbound call regarding Postpaid issue. **Job Requirements**: -...


  • Petaling Jaya, Malaysia Optimum Infosolutions (M) Sdn Bhd Full time

    **Role: Customer Support-** **Customer Experience Agent** **Role Type: Initial 12 months and Extendable Contract** **Job Location**:First Avenue, Petaling Jaya, Selangor** **Job Description (JD)** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication channels including...


  • Subang Jaya, Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...


  • Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...


  • Petaling Jaya, Malaysia Market Insights Full time

    Monetise your evening. Be our PT call centre / customer service agent. Job : Gather feedback from customers on their recent purchase. This is NOT SALES post - so no selling is required. You will only be required to gather feedback from our customers & ask them about their recent purchase. Minimum - 15 Hours per week Time : Flexible depending on your...


  • Subang Jaya, Malaysia Knauf IT Full time

    We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker** could be the...


  • Subang Jaya, Malaysia Knauf IT Full time

    We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker **could be the...


  • Subang Jaya, Malaysia IT business service and solution provider Full time

    _Nature of Business: IT service and solution provider_ - Location: Industrial Park Subang, Subang Jaya (Must have transport)_ - Position: Customer Support_ - Salary Range: RM2,400- RM2,800 (Based on experience/ knowledge related)_ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ Task: - Checking of the warranty for particular...


  • Subang Jaya, Malaysia Worldwide Logistics Marine (M) Sdn Bhd Full time

    **Work Location** Worldwide Logistics Marine (M) Sdn Bhd D3A-02, Skypark One City, Jalan USJ 25/1, 47650 Subang Jaya, Selangor, Malaysia. **Responsibilities**: **Export** - Guide shipper for the requirement from customer to ensure shipper properly - follow customer expectation - Communicate with shipper for booking and request to customer for...

  • Customer Service Exe

    2 weeks ago


    Subang Jaya, Malaysia IT Service Centre Sdn Bhd Full time

    **Customer Service ( Subang)** Location : Sime UEP Industrial Park Subang Working Days : 5 days Nature of Business : IT solution provider - Checking of the warranty for the particular IT/ home appliances products - Provide the quotation to the customers on the servicing cost - Follow up and assist customer enquiries - Will coordinate with other engineers...


  • Subang Jaya, Malaysia ZOM-IN Full time

    2 Year(s) of Experience - Open for Fresh Graduates - PhD/Master's Degree/Bachelor's Degree/Diploma/Certificate - Malaysian only - Face to Face / Video Call - Test / Assessment will be conducted **RESPONSIBILITY**: 1. Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. 2. Monitor various company communication...


  • Subang Jaya, Malaysia ZOM-IN Full time

    **Job Details** - 2 Year(s) of Experience - Open for Fresh Graduates - PhD/Master's Degree/Bachelor's Degree/Diploma/Certificate - Others - Malaysian only - Face to Face / Video Call - Test / Assessment will be conducted **Job Requirement / Responsibility** Responsibility: 1. Provide quality customer support (24/7) through LiveChat and Digital channels for...


  • Petaling Jaya, Malaysia Brandt International Sdn Bhd Full time

    This position will handle inquiries from both sellers and buyers via various channels. The role reports directly to Team Leader of Customer Service. **Responsibilities**: - Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving fulfilment-related problems and providing support to the...


  • Subang Jaya, Malaysia People Pathfinders Sdn Bhd Full time

    **The Company**: Our client is one of the leading transport and logistics companies in Europe. Established for more than 190 years, they are supported by over 7000 employees and 170 company-owned offices globally. **The Customer Service Executive Indoor Sales will be responsible**: - Respond to sales enquiries from existing and new customers. - Supporting...


  • Subang Jaya, Malaysia IT center for service and solution Full time

    _Nature of Business: IT service and solution provider_ - Location: Industrial Park Subang, Subang Jaya (Must have transport)_ - Position: Customer Support_ - Salary Range: RM2,200- RM2,500_ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ - ** Fresh grads are welcome to apply_ Task: - Checking of the warranty for particular IT...


  • Petaling Jaya, Malaysia Samsung Authorized Service Center Full time

    **Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...