IT Coordinator
2 days ago
1 To monitor, coordinate Assurance cases by Max orders and vendor management to ensure service fulfilment as per the SLA or contracts.
2 Work assignment for daily on-site audits and compilation of the resultant Audit reports and generate reports based on customer feedback and audit findings for remedial action.
3 Managing technical team related to customer fault issue and performance on daily case activities including liaising with internal and external counterpart. (TM / THD)
4 To manage access (customer premise) database, key contact point to Building managers (BM) and the management of BM related matters that impedes optimal service delivery. Daily audits and building readiness tests.
5 Manage and coordinate Assurance cases for RNO and other partners as well (CTS / ASTRO / SACOFA) and responsible on Day End Report update
6 Closing orders in portal and responsible to update in all related system until order completion
7 Perform courtesy call to the technical team and verification call to customers after site visit completion to verify on connection status and any Non-Standard charges on site
**Salary**: RM2,100.00 - RM2,400.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
**Experience**:
- coordinator: 1 year (preferred)
**Language**:
- English (preferred)
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