Fibre Operation Support
4 days ago
Office location: CD Hub (Subang High Tech)
- Contract Duration: 12 months
- Salary: RM2,500 per month
- Commission:
- Service Commissioning (individual commission can be up till RM2,000 per month)
**Fibre Operation Support (Service Commisioning
- Installation) - 2 Vacancies**
**Responsibilities**:
- Manage Fibre New Installation and Troubleshooting appointments including engaging installers, infra partner and customer to ensure appointment timeline, promised timeline adhered and customer’s expectation is managed.
- Ensure all scheduled fibre installations & troubleshooting are completed with mínimal return order.
- Work with fibre infra partners and installers to resolve any on ground issues including customer/ installer & Infra partner dispute.
- Ensure Installer closes orders and its activated/issue fixed in the system supporting on-site troubleshooting and solutions to address customer issues.
- Manage relationship with external service providers to coordinate service & meet SLAs.
**Requirements**:
- Minimum 2-3 years in operations / customer service
- Experience in managing customer situations with ability to engage directly with customer when required.
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: Up to RM2,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
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