Fibre Operation Support

6 months ago


Subang Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

Office location: CD Hub (Subang High Tech)
- Contract Duration: 12 months
- Salary: RM2,500 per month
- Commission:

- Service Commissioning (individual commission can be up till RM2,000 per month)

**Fibre Operation Support (Service Commisioning
- Installation) - 2 Vacancies**

**Responsibilities**:

- Manage Fibre New Installation and Troubleshooting appointments including engaging installers, infra partner and customer to ensure appointment timeline, promised timeline adhered and customer’s expectation is managed.
- Ensure all scheduled fibre installations & troubleshooting are completed with mínimal return order.
- Work with fibre infra partners and installers to resolve any on ground issues including customer/ installer & Infra partner dispute.
- Ensure Installer closes orders and its activated/issue fixed in the system supporting on-site troubleshooting and solutions to address customer issues.
- Manage relationship with external service providers to coordinate service & meet SLAs.

**Requirements**:

- Minimum 2-3 years in operations / customer service
- Experience in managing customer situations with ability to engage directly with customer when required.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: Up to RM2,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay



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