Retail Operations
7 months ago
As the Assistant Retail Operations Manager, you will play a crucial role in supporting the day-to-day operations of our golf retail stores. Your focus will be on enhancing retail processes and experience, optimizing merchandise presentation, minimizing theft, and delivering effective training to the retail team. You will work closely with the Retail Operations Manager to maintain a seamless and profitable operation on the shop floor.
- **Retail Process Improvement**: Collaborate with the Retail Operations Manager to streamline and enhance retail processes for increased efficiency and customer satisfaction.
- **Daily Retail Operations**: Oversee day-to-day retail operations, including planning related to new store openings such as layout planning and store development etc.
- **Merchandise Presentation**: Assist with visual merchandising and presentation of golf equipment, accessories, and apparel to create an inviting and customer-friendly shopping environment.
- **Theft Prevention**: Implement and monitor loss prevention strategies to minimize theft and unauthorized activities within the store.
- **Training and Development**: Hire, train, mentor, and coach retail staff to ensure they are well-versed in product knowledge, customer service, and company policies.
- **Inventory Management**: Assist in inventory control, including receiving, restocking, and conducting regular stock checks.
- **Customer Service Excellence**: Maintain high levels of customer service, address customer inquiries, and resolve any issues or concerns effectively.
- **Sales Support**: Support the sales team in achieving sales targets by ensuring consistent support in terms of direction and strategy.
- **Reporting**: Prepare reports on sales, inventory, and operational performance for review with the Retail Operations Manager.
- **Adherence to Company Policies**: Ensure compliance with company policies and procedures related to employee conduct, safety, and operations.
**Requirements**:
Professional Certificate/Diploma in Business, Administration, Retail Management, or a related field (preferred).
Proven experience in retail operations, ideally in a multi-brand retail setting.
Excellent organizational and problem-solving skills in a fast-paced retail environment.
Leadership and team management abilities.
Proficiency in inventory management and loss prevention.
Team-oriented with exceptional communication and interpersonal skills.
Knowledge of retail software and point-of-sale systems.
Customer-focused with a commitment to delivering outstanding service.
Proficient in computer skills, including Microsoft Office.
Understanding of golf equipment, apparel, and accessories (optional).
**Salary**: RM5,000.00 - RM6,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Subang Jaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
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