Operations Executive

2 weeks ago


Subang Jaya, Malaysia Near U (M) Sdn Bhd Full time

The **Retail Operations Executive** is responsible for the ensuring the consistency of the operations in the retail outlets and support in driving it forward. Team development will be a significant part of this role, ensuring the existing workforce can take on an increase in volume. He/she will be creating a culture through empowering a continuous improvement mind-set and utilising change management to increase efficiency and quality.

**Key responsibilities**:
**Visual Merchandising**
- To ensure product placement in accordance to planogram provided by HQ
- To coordinate ad hoc rearrangement of promotional items in promotion shelves/bins
- To ensure sufficient wobblers/shelf talker/POSMs for promotional items

**Quality Control**
- To ensure price tags/barcodes matched with the items in the outlets
- To develop operational SOPs for all outlets
- To prepare & update risk registry (For eg. New outlet opening/ Change of local regulations/ Change of tenancy) - for e.g. if there's any new regulations by local council or if there's any new development (new opening/closing of competitor(s) in the neighbourhood or new promotional activity) in the neighbourhood, etc.

**Marketing, Events, Promotions**
- To ensure ground staff are aware and promote all marketing campaigns to customers in the outlets.

**Training & Development**
- To ensure continuous training for ground staff on Near U
- To support training on any new feature (if any) in NU/Mart POS system, planogram, courier training and any refresher training

**Housekeeping**
- To schedule periodic cleaning and pest control for outlets.
- To ensure outlets are properly organized (Eg. Stocks are kept at designated location)
- Space utilisation, modification and maintenance (Eg. To add modular shelves/tables & chairs) in outlets.

**Stocks**
- To ensure stocks are properly labelled in the carton.
- To provide weekly updates (Eg. Products expiry, products with low/no movement).
- To order stock replenishment in system after obtaining approval from manager.
- To conduct monthly quarterly stock count for outlets.
- Reduce waste across the sites by monitoring orders to ascertain each request is justified based on its consumption pattern.

**System Update**
- Proper documentation (Record trail) when there's any shortage/expired/return for outlets.
- Other duties as assigned.

**Preferred Qualifications, Experience and Skills**
- Minimum two (2) years’ experience in retail or sales operations management with proven track record in retail industry.
- Two (2) years of Express or Logistics industry background is preferred
- Proficiency in spoken and written English required.
- Proficiency in spoken Chinese (Mandarin, Cantonese, etc), spoken and written Malay highly desirable

**Working location**:
UOA Business Park, U1 Shah Alam. (Working outdoors frequently to perform site visits)

**To be part of the team, upload your resume in Indeed, or whatsapp to 016-330 6074**

**Job Type**: Permanent

**Salary**: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday


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