Operation Executive
5 months ago
_**VERY URGENT**_
1) Assists the Operations Manager in ensuring smooth operations of the business to maintain long-term client relationship
2) Assists the Operations Manager in delivering the priorities, targets, goals and ISO objectives set out in the strategic plans, aligned to the company’s core values, mission and vision statements
3) Engages clients proactively to understand their needs and ensure timely delivery of services to maintain high client satisfaction
4) Resolves escalated customer issues and complaints
5) Communicates and coordinates job commencement with sales and clients ensuring smooth execution of the services
6) Builds effective working relationships with the Sales team and clients
7) Carries out site inspection at prospect/client’s site and provide recommendation
8) Assists in preparing and formulating budget, growth strategies and implement the growth action plan
9) Prepares weekly site visit report and provide and update in the weekly operations meeting
10) Manages and motivate subordinates to achieve the objectives of the Company
11) Ensures SOPs are adhered to in order that all jobs carried out are with consistent output
12) Monitors and recommend the processes within the Company to improve the department’s efficiency and
13) ensure that all processes are in compliant with company standards
**Requirements**:
- Diploma in Entomology/Microbiologist, Engineering or its equivalent
- Bachelor’s Degree qualification will be highly regarded
- 4-5 years of experience in a similar capacity in hygiene/pest control services or facilities management environment will be an advantage; 45 y/o max
- Able to work after hours and has the knowledge in scheduling
- A team player with the ability to manage a team and work across all levels within the organization
- Good interpersonal and communication skills with a high level of proficiency in verbal and written English and Bahasa Malaysia
- Good analytical skills, result oriented, organized, detailed and committed to deadlines
- Action oriented, innovative and resourceful with the ability to work independently in a dynamic & fast paced environment
- Possess problem solving and decision-making skills
**Work arrangements**
Entails travelling
**Fringe Benefits**
Health Insurance, Performance Bonus, Transportation Allowance, Work From Home, Flexible Working Hours, Free Snacks Coffee / Tea
**Job Types**: Full-time, Permanent
Pay: RM4,000.00 - RM8,000.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Question(s):
- Tell me why you left your last job or want to leave your current role?
- Tell me about your experience relevant to this role.
- Have you ever led a team?
- Is 1979 your year of birth? If not, what year?
- Expected salary?
- Notice period?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Hygiene/Pest Control industry: 4 years (preferred)
- Facilities management: 4 years (preferred)
- Operation executive: 4 years (preferred)
**Location**:
- Petaling Jaya (preferred)
Willingness to travel:
- 50% (preferred)
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