Fiber Operations Support

7 months ago


Subang Jaya, Malaysia Quess Full time

Manage Fibre New Installation and Troubleshooting appointments including engaging installers, infra partner and customer to ensure appointment timeline, promised timeline adhered and customer’s expectation is managed.
- Ensure all scheduled fibre installations & troubleshooting are completed with mínimal return orders.
- Work with fibre infra partners and installers to resolve any on-ground issues including customer/ installer & Infra partner dispute.
- Ensure the installer closes orders and its activated/issue fixed in the system supporting on-site troubleshooting and solutions to address customer issues.
- Manage relationships with external service providers to coordinate service & meet SLAs.

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Professional development

Schedule:

- Rotational shift

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)



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