Fiber Operations Support
3 weeks ago
Manage Fibre New Installation and Troubleshooting appointments including engaging installers, infra partner and customer to ensure appointment timeline, promised timeline adhered and customer’s expectation is managed.
- Ensure all scheduled fibre installations & troubleshooting are completed with mínimal return orders.
- Work with fibre infra partners and installers to resolve any on-ground issues including customer/ installer & Infra partner dispute.
- Ensure the installer closes orders and its activated/issue fixed in the system supporting on-site troubleshooting and solutions to address customer issues.
- Manage relationships with external service providers to coordinate service & meet SLAs.
**Job Type**: Contract
Contract length: 12 months
Pay: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Free parking
- Health insurance
- Professional development
Schedule:
- Rotational shift
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (required)
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