Client Case Executive

2 months ago

Subang Jaya, Malaysia Sterling Check Full time

We have great people here and are looking for more. Come join us - you will love it

Position Purpose Statement

Client Case Executive, you will act as a liaison to ensure that the background check process runs

effectively by supporting the end-to-end process, preventing potential problems, troubleshooting, and resolving complications. The Client Case Executive plays a key role in support of delivering a world-class service to our clients.

The nature, scope and tasks of this position
- Project manage each client account as per the Service Level Agreements (SLA’s).
- Review documentation received and proceed with check for completeness per the requirement

of the client -includes creating elements/ cases accurately as per the defined client guidelines.
- Verify the quality of completed elements/ cases, before closure
- Proactively identify areas for improvements and make recommendation to the processes undertaken on a regular basis
- Prepare report on client cases and track the movement and closure of cases
- Other duties as assigned by Sterling.

Required Skills/Related Knowledge & Experience
- English and Cantonese proficiency is a must (written and communication)
- Intermediate to advanced computer literacy -Microsoft Office
- Quality focus and documentation skills is a must
- Good skills around attention to detail, multitasking skills, good time management
- Follow us:_
- Equal Employment Opportunities at Sterling_
- Disclaimer_
- This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job._

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