Client Success Executive

6 months ago


Petaling Jaya, Malaysia Dataxet Malaysia Sdn. Bhd. Full time

CLIENT SUCCESS EXECUTIVE

The Role:
A CLIENT SUCCESS EXECUTIVE seeks to develop a positive customer experience and fosters relationship and support the company’s brand loyalty. They work alongside upper management to promote retention of customer and overall positive experience with the brand. Additionally, a CLIENT SUCCESS EXECUTIVE is also well-versed on the technical side of projects and can offer insight and tips on how to use features and troubleshoot.

A CLIENT SUCCESS EXECUTIVE is responsible for overseeing the process of customer retention within the business. Their duties include interacting with existing customers on a regular basis, help customers and implementing high standard customer service to enhance customer satisfaction. They will work closely with other departments and analyse data involving customer reviews and experience with products or services.

Responsibilities for CLIENT SUCCESS EXECUTIVE **Establish clear retention goals to maintain zero-churn and recommending solutions by upselling and cross-selling.**
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed. **Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs. ** Optimize existing processes within the company and actively enhance all Client Success initiatives.
- Understand customer needs to maximize retention and growth and communicate learnings.

Deep understanding of customers concerns, pain points and thoughts regarding the use of products, and the ability to troubleshoot as needed. Review customer pain points and concerns and seek to improve all aspects of the customer experience with the company.
- Maintain existing customer success metrics and data as directed

Daily and Monthly Responsibilities
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity to upsell and cross-sell, highlighting best practices, and documenting them.
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
- Facilitate interaction and workflow between team members and internal departments, including third-party service providers, to ensure deliverables are on time.
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members as well as with clients.
- Prepare necessary reports and documentations for clients to when requested or proactively identify areas of improvement for clients with the company’s product and services. - Work closely and communicate well with the internal departments within the company and the company’s subsidiaries.

Qualifications for CLIENT SUCCESS EXECUTIVE - 3-5 years of experience in client servicing/ success or account management position strongly preferred. - Exceptional ability to communicate and foster positive business relationships. - Technical skills in SaaS preferred, as they relate for the use of the product to service to be solid. - Accountability, personal organization and time management are essential. - Experience in managing a diverse group such as Government, GLC’s, Corporate and SME’s according to company standards.
- Strong verbal and written communication, strategic planning, and project management skills.
- Analytical and process-oriented mindset.
- Comfortable working across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker who can quickly adjust priorities with a proactive attitude.

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Commission pay



  • Petaling Jaya, Malaysia Dataxet Malaysia Sdn. Bhd. Full time

    CLIENT SUCCESS EXECUTIVE The Role: A CLIENT SUCCESS EXECUTIVE seeks to develop a positive customer experience and fosters relationship and support the company’s brand loyalty. They work alongside upper management to promote retention of customer and overall positive experience with the brand. Additionally, a CLIENT SUCCESS EXECUTIVE is also well-versed on...

  • Client Success Support

    6 months ago


    Petaling Jaya, Malaysia Dataxet Malaysia Sdn. Bhd. Full time

    **Responsibilities**: - Monitoring media and picked up client articles from all the media channel: newspapers, magazine, online and social media. - To ensure that all article/ clipping headlines are accurate in portal every morning so that client is able to retrieve correct headline from the portal. - Extract data from the system if there is headline...

  • Client Success Support

    6 months ago


    Petaling Jaya, Malaysia Dataxet Malaysia Sdn. Bhd. Full time

    **Responsibilities**: - Monitoring media and picked up client articles from all the media channel: newspapers, magazine, online and social media. - To ensure that all article/ clipping headlines are accurate in portal every morning so that client is able to retrieve correct headline from the portal. - Extract data from the system if there is headline...


  • Petaling Jaya, Malaysia Nielsen Full time

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...


  • Petaling Jaya, Malaysia BLWN SDN BHD Full time

    The Client Servicing Executive ’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Client Servicing...

  • Client Executive

    6 months ago


    Petaling Jaya, Malaysia Agensi Pekerjaan RF Sdn Bhd Full time

    **What does Client Executive do**: A client executive is responsible for managing client account portfolios, establishing long-lasting business relationships between the clients and the company. Client executives handle the project management procedures, monitoring project milestones, and ensuring that the deliverables adhere to the clients' specifications...


  • PETALING JAYA, Malaysia HIVE MARKETING SDN BHD Full time

    Job Summary: The Digital Account Executive will be responsible for managing and executing digital marketing strategies and campaigns for clients. This role involves maintaining strong client relationships, coordinating between internal teams, and ensuring the successful delivery of digital solutions aligned with client goals. Key Responsibilities: a. Client...


  • Petaling Jaya, Malaysia Food Market Hub Full time

    Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...


  • Petaling Jaya, Malaysia BXC Travellers (M) Sdn Bhd Full time

    **Job Overview**:The Partner Success Executive at N3 is tasked with ensuring the success and satisfaction of our strategic in-journey partners such as Express Rail Link and Go Hub. This role focuses on managing operational relationships, streamlining collaboration, and enhancing service delivery and customer experiences. **Responsibilities and Duties**: -...

  • Client Services

    6 months ago


    Petaling Jaya, Malaysia Diverge Retail Sdn Bhd Full time

    Join us as we are looking a full-time Client Service Executive! Diverge Retail Sdn Bhd is a company in the Retail Solutions Industry where most of our clients are big chain retailers with close to 2,000 retail stores nationwide providing services on Retail Ambience. **Qualification**: - Proficient in Microsoft Office (Word, Excel, Powerpoint) - Excellent...

  • Client Manager

    7 months ago


    Petaling Jaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Petaling Jaya, Malaysia KERABAT DIGITAL SDN BHD Full time

    **Responsibilities**: Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Build and maintain strong, long-lasting client relationships Meet regularly with other team members to discuss progress and find new ways to improve business Identify upsell, cross-sell, and renewal opportunities and communicate with...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY, MY**Job Function**:Client Management**Requisition Number**:145436**Description**: **Job Summary** Support the execution of clients' business plans and trade marketing strategies for product groups to achieve overall sales targets. Support daily operation tasks internally (Sales, Finance, Supply Chain) and externally (Client)....

  • Ms Client Partner

    7 months ago


    Petaling Jaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY**Job Summary**: Manage client accounts to ensure smooth client business integration and drive business growth of clients. **General Responsibilities**: - Support superior in managing day-to-day operating expenditure against operating budgets to ensure efficient usage of resources. - Execute and monitor promotion plans to...


  • Petaling Jaya, Malaysia Elabram Full time

    Job Description - List of customer provided(Make customer to lend the loan from the bank) - Products: CCDL, Credit Card Loan, Ez pay, Short team loan - Work closely with team leaders to develop and implement sales plans to achieve targets and drive clients. - Work with the operations team (where needed) to ensure that client requests are fulfilled. - Develop...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY, MY**Job Function**:Sales**Requisition Number**:139822**Description**: **Job Summary** Manage client accounts to ensure smooth client business integration and drive business growth of clients **General Responsibilities** - Support superior in managing day-to-day operating expenditure against operating budgets to ensure...

  • Executive, Analytics

    3 months ago


    Petaling Jaya, Malaysia NielsenIQ Full time

    NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the...


  • Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

    **Responsibilities** - Leads a team of operations/technical services professionals accountable for all aspects of inbound customer service, including multi-platform, multi-software package technical support, problem identification, and resolution. - Coordinates, controls, and supervises client service activities to ensure the highest quality of client...


  • Petaling Jaya, Malaysia MP SUCCESS GROUP SDN. BHD. Full time

    Hiring for Credit Recovery Officer(Tele-Collector) 2 Branch : Klang & Petaling Jaya Requirements: - Fluent in communication, especially in Bahasa Malaysia - Know the basic use of computers such as typing - Have at least a pass in Sijil Pelajaran Malaysia (SPM) - Willing to learn and a high desire to work - Training will be provided Job Description: -...