Client Delivery Manager

6 months ago


Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time

**Responsibilities**
- Leads a team of operations/technical services professionals accountable for all aspects of inbound customer service, including multi-platform, multi-software package technical support, problem identification, and resolution.
- Coordinates, controls, and supervises client service activities to ensure the highest quality of client service.
- Plans, develops, and directs the quality assurance process and related training to address quality processes and execution.
- Develops operational objectives and work plans.
- Executes client service policies, processes, tools, and training for staff to ensure successful execution/fulfillment of client service level agreements and launch of new products and services.
- Coordinates staff schedules to align with business unit service delivery objectives.
- Directs activities of multiple employees operating across a variety of shifts/ geographies for support operations.
- Responsible for all aspects of operations service delivery to include customer satisfaction, people management, facilities management, and operations center financials.
- Establishes and maintains infrastructure standards, including development and enforcement of technology related policies and procedures to ensure appropriate use of information technology in a secure computing environment.
- Provides oversight for inventory control, property management, and disaster recovery programs.

**Requirements**:

- Diploma, Bachelor’s Degree in I.T. or Business Management or equivalent.
- 5+ years’ experience in directly related field managing complex projects and/or operations in high tech industry.
- Demonstrated success in managing complex projects.
- High attention to detail
- Up to 50% travel required.
- Demonstrated success in customer support and/or field service engineering.
- Demonstrated success leading and participating in cross-functional teams.
- Ability to communicate both orally and in writing.
- Flexibility and comfort in managing uncertainties.
- Interpersonal skills that enable successful cross-functional and customer interaction
- Possess strong work ethic and drive to succeed.
- Good in time management & prioritise in juggling multiple projects; consistently meet deadlines.
- Adheres to high standards of professional conduct.

**Salary**: Up to RM10,000.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- What is your expected salary? (Require)

**Experience**:

- customer support and/or field service engineering: 5 years (required)
- Work in projects and/or operations in high tech industry: 5 years (required)

Willingness to travel:

- 50% (required)


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