HR Delivery Manager

4 weeks ago

Petaling Jaya, Malaysia IBM Full time

Introduction

an opportunity to shape IBM’s future. Start your journey now

Your Role and Responsibilities

The HR Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and has on-going interaction and communication with key customer stakeholders. The Delivery Manager role also provides tactical leadership, management and mentorship for the client partnership and the entire staff across the program. This role works closely with the other management staff to ensure extreme service and customer satisfaction.

Key Responsibilities:

- Responsible for developing and implementing the implementation project work plan including pre-planning items including but not limited to scope definition; overall strategy; resource plans; financial plans; risk plans; quality plans; timelines; communication plans; launch objectives; tasks lists; project phases; meeting rhythm (if working with new clients)
- Accountability for designing and/or delivering to customer SLA’s, monthly and quarterly business metrics
- Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets
- Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented
- Building deep relationships with our customers and continuing to integrate our services when their needs change and value can be added
- Accountable for the management of designated Program Staff and Program Leadership
- Accountable for building and maintaining a high performing, experienced team focused on customer’s deliverables (low turnover)
- Responsible for mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders
- Ensuring the customer’s solution and recruitment process as designed is executed consistently across multiple sites
- Developing and disseminating program status reports for internal and external stakeholders including Monthly Delivery documentation for Executive team, weekly status reports, and post-mortem analyses. (Quarterly Business Reviews)
- Conduct daily, weekly huddles with Staff, cascading IBM and customer information as appropriate
- Develop and maintain relationships with any or all the above: Human Resources Partners, Senior Human Resources personnel and Senior Delivery Managers, Recruitment Services Technology liaisons, Recruitment Resource Center Management

Required Technical and Professional Expertise
- To be located at Penang
- At least 6+ years’ experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment
- At least 6+ years’ experience managing recruitment teams in a matrix management environment
- Leadership: Excellent ability to effectively lead a team to achieve common goals, with passion for quality, and ownership in accomplishing challenging tasks
- Project Management Excellent applied knowledge of Project Management Skills.
- Analytical and Problem-Solving Skills: Excellent Ability to analyze errors/complex situations and implement appropriate solutions and preventive action plans for the team
- Interpersonal Skills: Excellent ability to build rapport and effective business collaboration/relationships with key customers and contacts
- Communication Skills: Very High Level; confident and able to communicate and influence people at all levels
- Values: with unquestionable integrity, able to deal with highly personal, confidential information
- Maturity: Excellent ability to maintain composure under pressure. High level of maturity and sense of responsibility.

Preferred Technical and Professional Expertise

Location Statement: Amenable to work in Eastwood and/or UP Ayala Technohub Shift: Mid / Night / Rotation

About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills t

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