HR Delivery Manager

3 months ago

Petaling Jaya, Malaysia IBM Full time

**Introduction**

an opportunity to shape IBM’s future. Start your journey now

**Your Role and Responsibilities**
The HR Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and has on-going interaction and communication with key customer stakeholders. The Delivery Manager role also provides tactical leadership, management and mentorship for the client partnership and the entire staff across the program. This role works closely with the other management staff to ensure extreme service and customer satisfaction.

Key Responsibilities:

- Responsible for developing and implementing the implementation project work plan including pre-planning items including but not limited to scope definition; overall strategy; resource plans; financial plans; risk plans; quality plans; timelines; communication plans; launch objectives; tasks lists; project phases; meeting rhythm (if working with new clients)
- Accountability for designing and/or delivering to customer SLA’s, monthly and quarterly business metrics
- Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets
- Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented
- Building deep relationships with our customers and continuing to integrate our services when their needs change and value can be added
- Accountable for the management of designated Program Staff and Program Leadership
- Accountable for building and maintaining a high performing, experienced team focused on customer’s deliverables (low turnover)
- Responsible for mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders
- Ensuring the customer’s solution and recruitment process as designed is executed consistently across multiple sites
- Developing and disseminating program status reports for internal and external stakeholders including Monthly Delivery documentation for Executive team, weekly status reports, and post-mortem analyses. (Quarterly Business Reviews)
- Conduct daily, weekly huddles with Staff, cascading IBM and customer information as appropriate
- Develop and maintain relationships with any or all the above: Human Resources Partners, Senior Human Resources personnel and Senior Delivery Managers, Recruitment Services Technology liaisons, Recruitment Resource Center Management

**Required Technical and Professional Expertise**
- At least 6+ years’ experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment
- At least 6+ years’ experience managing recruitment teams in a matrix management environment
- Leadership: Excellent ability to effectively lead a team to achieve common goals, with passion for quality, and ownership in accomplishing challenging tasks
- Project Management Excellent applied knowledge of Project Management Skills.
- Analytical and Problem-Solving Skills: Excellent Ability to analyze errors/complex situations and implement appropriate solutions and preventive action plans for the team
- Interpersonal Skills: Excellent ability to build rapport and effective business collaboration/relationships with key customers and contacts
- Communication Skills: Very High Level; confident and able to communicate and influence people at all levels
- Values: with unquestionable integrity, able to deal with highly personal, confidential information
- Maturity: Excellent ability to maintain composure under pressure. High level of maturity and sense of responsibility.

**Preferred Technical and Professional Expertise**
Location Statement: Amenable to work in Eastwood and/or UP Ayala Technohub Shift: Mid / Night / Rotation

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous

  • HR Delivery Manager

    4 months ago

    Petaling Jaya, Malaysia IBM Full time

    Introduction an opportunity to shape IBM’s future. Start your journey now! Your Role and Responsibilities The HR Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and has...

  • HR Delivery Manager

    3 months ago

    Petaling Jaya, Malaysia IBM Full time

    **Introduction** an opportunity to shape IBM’s future. Start your journey now! **Your Role and Responsibilities** The HR Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and...

  • I-hr Manager

    3 months ago

    Petaling Jaya, Malaysia AGENSI PEKERJAAN THE SUPREME HR ADVISORY SDN. BHD. Full time

    **Career advancement opportunity**: - **5 working days**: - **Based in Petaling Jaya** **Job Scope**: - Support departments in developing and delivering strategic HR plans that fit with the overall business direction - Plan, monitor, and appraise HR activities by scheduling management conferences, resolving employee grievances, training managers in how...

  • HR Assistant Marketing

    4 months ago

    Petaling Jaya, Malaysia HR Excell Sdn Bhd Full time

    Responsible for the daily administrative and HR duties of an organization. - Assisting with day to day operations of the HR functions and duties - Compiling and updating employee records (hard and soft copies) - Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations...

  • Manager HR Business Partnering

    3 months ago

    Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY, MY**Job Function**:Human Resources**Requisition Number**:140491**Description**: - Job Summary: - He/She will need to manage the implementation of HR strategic/tactical initiatives and align to Group HR strategies with Business Unit/country-level operations in order to achieve business results.- General Responsibilities: -...

  • Assistant Manager, HR

    4 months ago

    Petaling Jaya, Malaysia SINERGIA TALENTS SDN BHD Full time

    **Job description** **Compensation Management**: - Assist in developing and maintaining the company's compensation structure. - Conduct market research and analysis to benchmark salaries and benefits. - Participate in the annual salary review process and merit increase planning. - Assist in the administration of incentive and bonus programs. - Ensure...

  • Hr manager

    3 weeks ago

    Petaling Jaya, Malaysia Angkasa-X Full time

    Role Description This is a full-time on-site role for a HR Manager. The HR Manager will be responsible for managing and overseeing the full spectrum of human resources and administration operations, and ensuring compliance with employment regulations. Responsibilities Manage all full spectrum of HR & admin related activities including payroll, recruitment,...

  • HR Manager

    4 months ago

    Petaling Jaya, Malaysia MINDE Group Full time

    Full spectrum of HR operation including payroll administration. - Formulate HR policies, guidelines and procedures to support business requirements and to ensure compliance with corporate policies and local employment law & statutory requirements. - Developing and implementing HR strategies and initiatives aligned with the overall business strategy. -...

  • HR Manager

    3 months ago

    Petaling Jaya, Malaysia Orangeleaf Consulting Full time

    **About the job** As a Human Resource Manager at Orangeleaf Consulting, you'll be a key player in our dynamic workforce. Your role encompasses the full spectrum of HR Manager responsibilities, from day-to-day operations to strategic initiatives. You will shape and optimize Orangeleaf Consulting HR practices, policies, and programs. **Responsibilities**: -...

  • HR Manager

    4 months ago

    Petaling Jaya, Malaysia MINDE Group Full time

    Full spectrum of HR operation including payroll administration. - Formulate HR policies, guidelines and procedures to support business requirements and to ensure compliance with corporate policies and local employment law & statutory requirements. - Developing and implementing HR strategies and initiatives aligned with the overall business strategy. -...

  • HR Manager

    3 months ago

    Petaling Jaya, Malaysia Lotus Capital DKR Full time

    **Location**: Petaling Jaya, Malaysia **Summary**:The incumbent will be responsible for managing, proposing, and revamping the overall spectrum of Human Resource functions namely Learning & Development, Talent Management & Succession Planning, Performance Management, and Employee Engagement & Culture. **About Us**: Lotus Group is a prominent Malaysian...

  • Hr manager

    2 weeks ago

    Petaling Jaya, Malaysia IMin Technology Full time

    Key Responsibilities Execute and manage global recruitment processes to attract and retain top talent. Design and implement effective employee engagement initiatives to enhance workplace culture. Administer payroll processes with accuracy and timeliness. Develop and deliver comprehensive training programs to support employee development. Address and manage a...

  • HR Manager

    3 months ago

    Petaling Jaya, Malaysia SummitNext Technologies Sdn Bhd Full time

    We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence. As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **HR Manager.** - Whatsapp details to +601133526043 (Kesha)_ Location Petaling Jaya (Hybrid) **Responsibilities**: -...

  • HR Manager

    4 months ago

    Petaling Jaya, Malaysia SummitNext Technologies Sdn Bhd Full time

    We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence. As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **HR Manager.** - Whatsapp details to +601133526043 (Kesha)_ **Location**: Dataran Prima, Petaling...

  • HR Manager

    4 months ago

    Petaling Jaya, Malaysia RICHENG (MALAYSIA) SDN. BHD. Full time

    **Job Description & Responsibilities** - Manage executives' calendars, schedule meetings, appointments, and travel arrangements. - Prepare and edit correspondence, presentations, and reports as needed. - Act as a liaison between the executive(s) and internal/external stakeholders. - Develop and implement HR policies, procedures, and programs in alignment...

  • HR Manager

    3 months ago

    Petaling Jaya, Malaysia Bata Malaysia Full time

    This position will be responsible for managing the HR function within Malaysia and will partner with various client groups to provide expert HR advice and deliver value enhancing HR service across the business. **Responsibilities**: - Partners with the leadership team to understand and execute the HR strategies and initiatives that align with overall...

  • Analyst, HR Services

    4 months ago

    Petaling Jaya, Malaysia Air Liquide Full time

    ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

  • HR Manager

    3 months ago

    Petaling Jaya, Malaysia Imagine Mobile Full time

    **Imagine is a Leading creative solutions company.** We have built over 10,000 Ad creatives for amazing global brands such as Burberry, Reiss, Swatch, Facebook, Disney to name a few. Our unique Global Synkd reseller agreement allows us to constantly drive digital firsts around the world for some amazing clients such as,UBS, Canada Goose, The UK Government,...

  • HR Manager

    3 months ago

    Petaling Jaya, Malaysia Upscale Sdn Bhd Full time

    **Role and Responsibilities**: - Partners with the leadership team to understand, develop and implement the organization's human resource and talent strategy to fulfil current and future talent needs, recruiting, retention, and succession planning. - Manages the talent acquisition process, which include recruitment, JD updating, interviewing, hiring and...

  • HR Manager

    3 months ago

    Petaling Jaya, Malaysia Upscale Sdn Bhd Full time

    **Role and Responsibilities**: - Partners with the leadership team to understand, develop and implement the organization's human resource and talent strategy to fulfil current and future talent needs, recruiting, retention, and succession planning. - Manages the talent acquisition process, which include recruitment, JD updating, interviewing, hiring and...