Customer Service L1 Service Associate

4 days ago


Petaling Jaya, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

Role Title : Customer Service L1 Service Associate
- Work From Office mode
- Location : 3rd floor, Infinite Centre, Unit L3-2, 1 Jalan 13/6, 46200 Petaling Jaya, Selangor.
- Salary Package : up to RM4000 (Basic Pay), RM200 (R&R Allowance)
- Medical & Hospitalization entitlement
- Training is provided
- Fully vaccinated applicants only
- Able to start immediately
- Operation Hours : Mon to Sunday (5 Working Days & 2 Days off day - Including Weekends, and Public Holidays)
- Rotational shift basis; (refer below)

Rotational Shift basis

07:30AM to 04:30PM

**REQUIREMENTS**:

- Diploma/Degree in a Computer / IT related study is preferred.
- Must have at least 1 year of experience under Technical industry.
- Strong communication, organizational and interpersonal skills.
- Proficient in English, both oral and written
- Salesforce knowledge preferred.

DUTIES AND RESPONSIBILITIES:

- Accept open cases that are assigned by Queue Manager.
- Manage assigned open cases providing customer resolution within the SLA, i.e. providing

responses, and updates.
- Ensure case data and case comments are accurate and complete at all times.
- Utilize predefined and unique responses as required to call home alerts, in addition to

troubleshooting more complex issues as they arise.
- Utilize Remote and Diagnostics tools as needed to assist customer in basic troubleshooting.
- Follow pre-defined tasks and processes within the platforms case management framework.
- Coordinate and dispatch Field Engineers for Remote Hands Requests when applicable, ensuring all

necessary details are included to perform the required task.
- Effectively coordinate support work with sub-contracted vendors.
- Order/dispatch parts from the appropriate designated resource.
- Understanding the Escalation Process as related to case severity.
- Accurate, concise, professional communications internally and externally.
- Work diligently with L2 and L3 and SME support to drive cases to closure.
- Mentor and assist in developing Technical Associates and new employees.
- Operate with a critical thinking mindset
- Regular attendance and timeliness.

**Job Types**: Full-time, Contract

Pay: Up to RM4,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Early shift

Supplemental pay types:

- Attendance bonus



  • Subang Jaya, Malaysia Customer Service Centre Full time

    **Job Description岗位职责:** - 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求:** -...

  • Service Advisor

    2 weeks ago


    Petaling Jaya, Malaysia BMW Service Centre Full time

    Responsibilities: - Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage expectations of the customers in terms of service delivery **Requirements**: - Possess at least a Diploma in Automotive or equivalent - Minimum 2 years of working experience within the automotive industry -...

  • Service Driver

    4 weeks ago


    Petaling Jaya, Malaysia BMW Service Centre Full time

    Job Responsibilities: - Drive customer vehicles to and from service lane, service stalls, and parking lot as needed. - Control service traffic flow. Job Requirements: - Valid driver's license and clean driving record - A team player **Job Types**: Full-time, Permanent **Benefits**: - Free parking - Health insurance - Meal provided Schedule: - Day...

  • Service Desk Agent

    2 months ago


    Petaling Jaya, Malaysia Hemmersbach GmbH & Co. KG Full time

    First Person to deal with IT related issues - Malaysia - Petaling Jaya, Selangor - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Health insurance- International environment- Job with purpose- Onboarding program**Your skills**: - Fluent Mandarin & English - Excellent communication - L1 Remote Support...

  • Service Desk Agent

    2 months ago


    Petaling Jaya, Malaysia Hemmersbach GmbH & Co. KG Full time

    First Person to deal with IT related issues - Malaysia - Petaling Jaya, Selangor - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Health insurance- International environment- Job with purpose- Onboarding program**Your skills**: - Fluent Japanese & English - Excellent communication - L1 Remote Support...

  • Service Desk Agent

    3 days ago


    Petaling Jaya, Malaysia Hemmersbach GmbH & Co. KG Full time

    First Person to deal with IT related issues - Malaysia - Petaling Jaya, Selangor - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Health insurance- International environment- Job with purpose- Onboarding program**Your skills**: - Fluent Japanese & English - Excellent communication - L1 Remote Support...

  • Service Desk Agent

    2 hours ago


    Petaling Jaya, Malaysia Hemmersbach GmbH & Co. KG Full time

    First Person to deal with IT related issues - Malaysia - Petaling Jaya, Selangor - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Health insurance- International environment- Job with purpose- Onboarding program**Your skills**: - Fluent Mandarin & English - Excellent communication - L1 Remote Support...


  • Sri Petaling, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Samsung Authorized Service Center (One Service Republic SDN BHD) - Sri Petaling** **RESPONSIBILITY**: - Greet and serve incoming customer - Perform various data entry - Ensure the accuracy of the data entry - Maintains data entry requirements by following data program techniques and procedures. - Maintaining internal...


  • Sri Petaling, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Samsung Authorized Service Center (One Service Republic SDN BHD) - Sri Petaling** **RESPONSIBILITY**: - Greet and serve incoming customer - Perform various data entry - Ensure the accuracy of the data entry - Maintains data entry requirements by following data program techniques and procedures. - Maintaining internal...

  • Service Technician

    1 week ago


    Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time

    **Job Responsibility** - Provide technical service training to authorized service center technician - Provide services information including but are not limited to spare parts, warranty and troubleshooting - Check and investigate warranty claims from customers - Provide technical support to related stakeholders - Prepare spare part recommendation for...


  • Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time

    **Job Responsibility** - Provide technical service training to authorized service center technician - Provide services information including but are not limited to spare parts, warranty and troubleshooting - Check and investigate warranty claims from customers - Provide technical support to related stakeholders - Prepare spare part recommendation for...


  • Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time

    **Job Scope**: 1)To answer call 2)To check incoming fax and proceed for further action 3)to issue and print Delivery order 4)to liaise with logistic to make sure smooth delivery 5)To assist other matter requires by Business Manager and other colleagues **Job Requirement**: Experience in using Microsoft excel/ word Strong attention to details and detail...


  • Petaling Jaya, Malaysia Beckman Coulter Diagnostics Full time

    At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again...


  • Petaling Jaya, Malaysia Recruit Express Service Sdn bhd Full time

    **JOB RESPONSIBILITIES**: - Provide technical service training to authorized service center technician - Provide services information including but are not limited to spare parts, warranty and troubleshooting - Check and investigate warranty claims from customers - Provide technical support to related stakeholders - Prepare spare part recommendation for...


  • Petaling Jaya, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

    Answer incoming calls from customers to log a problem ticket - Handle complaints - Provide necessary IBM product/support process-related information **Requirements**: - Minimum Diploma - Required language proficiency (English & Mandarin)(Canto speaker is an added advantage) - Knowledge of customer service principles and practices - Knowledge of call center...


  • Petaling Jaya, Malaysia EMA GLOBAL Assistance Sdn Bhd Full time

    The Case Coordinator is primarily responsible for coordinating and arranging transport plans for patients through liaising with various stakeholders, such as the patient's family members, doctors, hospitals, and the aviation teams. The Case Coordinator is expected to facilitate the smooth execution of a case by performing a range of operational and...


  • Petaling Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    _**Embark on your Customer Service career with a renowned international BPO company! Take a substantial step toward a successful professional journey enriched with attractive benefits!**_ **Job Highlights**: - International BPO company - Full-training provided (1 month) - Accessible by train (LRT Ara Damansara) - Attractive salary and benefits **Job...


  • Petaling Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    _**Embark on your Customer Service career with a renowned international BPO company! Take a substantial step toward a successful professional journey enriched with attractive benefits!**_ **Job Highlights**: - International BPO company - Full-training provided (1 month) - Accessible by train (LRT Ara Damansara) - Attractive salary and benefits **Job...


  • Petaling Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    _**Embark on your Customer Service career with a renowned international BPO company! Take a substantial step toward a successful professional journey enriched with attractive benefits!**_ **Job Highlights**: - International BPO company - Full-training provided (1 month) - Accessible by train (LRT Ara Damansara) - Attractive salary and benefits **Job...


  • Petaling Jaya, Malaysia HR FIRST Sdn Bhd Full time

    Job Scope **Key Result Areas/Deliverables** - _Efficiently and appropriately handle customers’ queries and complaints._ - _Increase satisfaction levels with dissatisfied customers._ - _Provide efficient trafficking - When visitors arrive and people phone, a receptionist must know what the company does and where everyone is situated, including product or...