Pj - Customer Service

6 months ago


Petaling Jaya, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

**Job description**
- Role Title : Customer Service Professional
- Work from office mode
- Location : Daikin Malaysia Sales & Service Sdn. Bhd, 9, Jalan 13/6, Seksyen 13, 46200 Petaling Jaya, Selangor
- Landmark: Opposite of Jaya One, Old Town White Coffee
- Salary Package: BASIC UP TO RM 2500 + RNR Allowance (Up to RM 200)
- Medical & Hospitalization entitlement
- Training is provided (2 Weeks)
- Fully vaccinated applicants only
- Able to start immediately
- Operation Days/Hours : 5 days, 2 days off (Between Mon to Sat)

: Rotational Shift;
8am - 5pm

9am
- 6pm

11am - 8pm

DUTIES AND RESPONSIBILITIES:

- Identify customers’ needs, clarify enquiries / complaints and resolve them in a prompt and professional manner.
- Coordinate with internal departments and escalate the unresolved issues to the second level support team and ensure all

cases are followed through to closure.
- Engage and going the extra mile to satisfy customers’ needs to build customer loyalty.
- Maintain records of all conversations in the call center database in a comprehensible manner for use of analysis and reporting.

**Job Types**: Full-time, Contract

Pay: Up to RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift

Supplemental pay types:

- Attendance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

**Job Types**: Full-time, Contract

Pay: Up to RM2,500.00 per month

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)


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